Team Leader

Wilson James; Greater London; On-site; GBP 46,838,000 - 47,803,000; Full time

Benefits offered by this job

5.6 weeks leave

Lifestyle benefits

Online GP

Cycle to Work

Learning & development

Discounts

Job summary

Wilson James in Central London is seeking a proactive Team Leader to oversee security operations at a Kings Cross site. You will lead the security team, implement procedures, respond to incidents, and ensure a safe, welcoming environment for staff and visitors.

The role requires an SIA Door Supervisor license, strong leadership and communication, and a commitment to customer service. The shift pattern is 42 hours per week, on a 4-on 4-off cycle, with day and night operations.

Qualifications

• Must hold a valid SIA Door Supervisor license, including Act/Scan training and first aid standards set by the SIA.
• Proven experience in a security role, preferably in a public space, retail, hospitality or similar environment.
• Ability to handle stressful situations and make sound decisions under pressure while remaining customer-focused.
• Strong leadership, communication, and exceptional interpersonal skills.

Responsibilities

• Lead a security team to deliver a safe, secure, and welcoming environment.
• Develop and update security protocols and emergency response plans.
• Staff scheduling, appraisals and training development of
• Conduct regular security audits and inspections of public spaces, corporate space paying attention to both security risks and customer experience.
• Implement access control measures and visitor management procedures in a courteous and efficient manner.
• Promote a culture of excellent customer service within the security team and provide proactive assistance.
• Supervise, motivate, and train the security team and ensure daily quality audit checks.
• Respond to security incidents promptly and effectively, including emergencies, accidents, and criminal activities; investigate incidents and prepare reports.
• Maintain accurate records of security activities and reports for the Sit Leads, Managers and Team Leaders.
• Participate actively in daily meetings and briefings, communicating security and customer-service objectives.

Skills

Leadership

Communication

Customer service

Problem solving

Job description

Team Leader

Permanent
Location: Kings Cross, London
Hours: Full time, 42 Hours per week, 4 on 4 off, 07:00-19:00 and 19:00-07:00
Pay: £ 15.71

Join Our Team as a Team Leader

We are seeking a customer-focused and proactive Security Team Leader to support our clients Central London Site in ensuring the safety, security, and positive experience within their designated corporate and public areas, protecting people, buildings and reputations. The Team Leader will be instrumental in leading the security team, implementing procedures, responding to incidents, and fostering a welcoming environment. This position requires strong leadership, excellent communication skills, and a genuine commitment to both security and customer service.

About the Role:

As a Team Leader you will be responsible for:

• Actively contribute to delivering a safe, secure, and welcoming environment
• Assist in the development and updating of security protocols and emergency response plans.
• Staff scheduling, appraisals and training development of
• Conduct regular security audits and inspections of public spaces, corporate space paying attention to both security risks and customer experience.
• Implement access control measures and visitor management procedures in a courteous and efficient manner.
• Emphasise and promote a culture of excellent customer service within the security team, encouraging proactive assistance and a friendly demeanour.
• Supervise, motivate, and train a security team to provide effective security and excellent customer service. Ensure daily quality audit checks are completed as scheduled.
• Respond to security incidents promptly and effectively, including emergencies, accidents, and criminal activities. Prioritise the safety of people and Buildings. Investigate incidents and prepare detailed electronic reports.
• Maintain accurate records of security activities, incidents, and reports for the Sit Leads, Managers and Team Leaders.
• Ensure full and active participation in daily meetings and departmental briefings. Communicate relevant information and objectives to the team, with a focus on both security protocols and customer service standards. Provide security briefings and training to staff and stakeholders

Why Join Us?

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing - Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

• Must hold a valid SIA Door Supervisor license, including Act/Scan training and first aid standards set by the SIA.
• Proven experience in a security role, preferably in a public space, retail, hospitality or similar environment.
• Ability to handle stressful situations and make sound decisions under pressure, while remaining customer-focused with ability to problem solve.
• Strong leadership, communication, and exceptional interpersonal skills.
• Sound knowledge of security principles, practices, and procedures.

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.