Security - Contract Support Officer

Unitrust Protection Services; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Contract Support Officer, where you will play a pivotal role in ensuring safety and security across various sites in London. This position offers a competitive hourly wage and a range of benefits, including a virtual GP and comprehensive training. You will be the first point of contact for staff and visitors, responsible for maintaining order and managing security protocols. If you are reliable, self-motivated, and have excellent communication skills, this is a fantastic opportunity to develop your career in the security industry.

Benefits

Virtual GP

Employee Assistance Programme

Group Life Assurance

Personal Pension

Cycle to Work Scheme

Tech Scheme

Company Sick Pay Scheme

Long Service Awards

Recognition Awards

Comprehensive Training

Qualifications

• Minimum 1 year experience in security or equivalent.
• Excellent literacy and communication skills in English.

Responsibilities

• Maintain order on site and protect against violent acts.
• Conduct patrols and inspections as per instructions.
• Liaise with clients and manage contractors on site.

Skills

Customer Service

Communication Skills

Security Procedures

Patrol and Inspection

Report Writing

Education

Security Industry Training Organisation Qualification

First Aid Qualification

Tools

CCTV Systems

Access Control Systems

Microsoft Word

Microsoft Excel

Job description

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Unitrust Protection Services provided pay range

This range is provided by Unitrust Protection Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Contract Support Officer (CSO)

Reporting to: Contract Manager

Hours: 42hs and/or 16 Shifts Per Calendar Month (12 hrs per shift)

Locations: Various sites between West & Northwest London

Pay rates: £12.20 - £13.95

In return, you will receive highly competitive hourly rates subject to the sites you will work across.

What’s in it for you?

• In return as our Dedicated Contract support officer, we offer the below salary and benefits:
• A competitive wage (Minimum 16 shifts per month if available to work Days, Nights, and Weekends
• Virtual GP
• Employee Assistance Programme
• Group Life Assurance
• Personal Pension
• Cycle to Work Scheme
• Tech Scheme
• Company Sick Pay Scheme
• Long Service Awards
• Recognition Awards
• Comprehensive Training
• Discount Platform
• Wellbeing Platform
• Living Wage Foundation Service Provider.
  
  

OBJECTIVE

To work as a Contract Support Officer, providing a high level of customer service. Act as the first point of contact for all staff and visitors entering the premises. Liaise with the client and/or building tenants where applicable. Working alongside fellow Unitrust Colleagues. Ensuring the protection of persons and property and thereby the provision of a safe and secure environment.

DUTIES

• The maintenance of good order on site, including the protection of everyone therein against violent acts, abuse and accident.
• The protection of the client’s property against loss, theft, damage (including fire and water) and waste.
• The protection of private property belonging to the client, their staff and visitors against loss, theft and damage.
• Prevent offences against the law of the land, UniTrust disciplinary codes and policies and ensure all are brought to the attention of the management.
• Ensure basic fire precautions are in place and means of escape are clear.
• Undertake internal and external patrols and inspections in accordance with Assignment Instruction and SOP’s.
• Working with the reception team meet and greet visitors and ensure relevant security procedures are carried out. Some standing (for more than one hour) may be required due to patrolling (where applicable).
• Escalating any issues security and maintenance related issues to building management team by detailed and accurate emailed reports.
• Production and administration of access pass cards for tenants and visitors for the access control system (where applicable).
• Monitor, escalate and respond to alarms as required with the CCTV, Security & BMS systems.
• Management of Contractors for the client and tenants. Liaising with tenants particularly during tenant’s fit out stage.
• Completing permit to work forms as required using client lead portals, software etc (where applicable).
• Carry our escort duties for Contractors and some deliveries as required.
• Ensuring that no unauthorised persons are permitted in prohibited areas.
• Maintaining an accurate records.
• Manage ad-hoc projects and requests as directed by the client or clients representative’s or Unitrust.
• Monitoring and responding to CCTV and intruder alarms.
• Liaison with the client maintenance team for out of hours works.
• Key Control and management of daily issues.
• General security duties and duties in line with the front of house role as requested by the client.
  
  

PERSON SPECIFICATION

Qualifications

• Officers must have the Security Industry Training Organisation basic qualification or equivalent experience (minimum 1 year).
• First aid qualification is desired, but not essential, as training can be provided by company
  
  

Training

• Officers must undergo a minimum of 2 or 3 days on site training across each site.
  
  

Aptitudes and attitudes

• Excellent literacy and communication skills, together with excellent verbal and written English
• Be computer literate, E-mail, Word and Excel.
• Carry and be capable or using all security equipment necessary to efficiently perform the duties required of a professional security officer.
  
  

Personal attributes

• A consistently smart appearance in the uniform provided and required by UniTrust and its clients.
• Reliability, energetic, self-motivation and ability to use own initiative and work without supervision. Be able to cope with multiple tasks in a calm professional manner.
• Excellent timekeeping at all times.
• The ability, tact and diplomacy to deal with people at all levels including the client, the client’s tenants and visitors in all circumstances including emergencies and other times of stress.
• Self-confidence and an interest in self-development.
• An excellent level of physical fitness to enable the post holder to perform patrol and emergency response duties efficiently and effectively.
  
  

Other

• The nature of the role is such that it is critical that the post holder has and will maintain an excellent record of attendance and timekeeping.
• Must have use of own vehicle due to site locations and travel.
  
  

Don’t miss out on this fantastic opportunity to join our team as a Contract Support Officer! UniTrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Security and Investigations

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