Business Support Officer

Guy's and St Thomas' NHS Foundation Trust; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join an innovative healthcare institution as a Business Support Manager in the Population Health Hub. This role offers a unique opportunity to contribute to a bold initiative aimed at tackling health inequalities and enhancing wellbeing across communities. You will support the PHH Management Team, streamline operations, and champion service innovation in a dynamic environment. Be part of a dedicated team committed to making a real impact in people's lives while growing your career in one of the UK's largest NHS Trusts.

Qualifications

• Experience in business operations or project management is essential.
• Strong communication skills with stakeholders at all levels.

Responsibilities

• Ensure smooth operations and alignment with the mission of the PHH.
• Support the Management Team in delivering Trust and NHS priorities.
• Lead planning and performance tracking for strategic decisions.

Skills

Business operations experience

Project/programme management

Stakeholder communication

Organisational skills

Analytical skills

Public service belief

Job description

Are you a natural organiser, an innovative thinker, and passionate about making a real impact in people’s lives?

We’re looking for a Business Support Manager to join our growing Population Health Hub at Guy’s and St Thomas’ NHS Foundation Trust (GSTT)—one of the UK’s most respected healthcare institutions.

This is more than a job. It’s a unique opportunity to be part of a bold mission: to improve health outcomes by tackling inequalities and enhancing wellbeing across our communities.

Are You Someone Who

• Has experience in business operations or project/programme management.
• Thrives in a fast-paced, driven environment.
• Communicates clearly and confidently with stakeholders at all levels.
• Is organised, analytical, and eager to learn.
• Believes in the power of public service to transform lives.

Why Join us?

• You’ll be part of something new and exciting – The PHH is a bold initiative addressing health inequalities and improving outcomes at a population level.
• You’ll grow with us – As part of a small, welcoming team within one of the UK’s largest NHS Trusts, we’re invested in your development and learning.
• You’ll make a real impact – Your work will contribute to better health and care experiences for the communities we serve.

What You’ll Be Doing

As the Business Support Manager in the Population Health Hub, you’ll ensure our operations run smoothly, strategically, and align with our mission. Your role will support innovation, efficiency, and team cohesion in a dynamic environment.

• Supporting the PHH Management Team in delivering Trust and NHS priorities, and leading on internal service improvements.
• Providing high-level business and operational support to the PHH leadership team.
• Reviewing and refining administrative processes to enhance efficiency.
• Leading planning and performance tracking to inform strategic decisions.
• Supporting key projects and initiatives with stakeholders.
• Co-designing onboarding processes and team support systems.
• Providing Secretariat and PA support to senior team members.
• Coordinating data collection, analysis, and reporting to measure impact.
• Championing continuous improvement and service innovation.
• Contributing to internal and external communications to showcase the PHH’s work.
• Supporting financial monitoring to ensure optimal resource use.

Guy’s and St Thomas’ NHS Foundation Trust comprises five renowned hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton, and Harefield – as well as community services in Lambeth and Southwark.

We are among the UK’s busiest and most successful trusts, delivering specialist care in heart, lung, cancer, and renal services, alongside local hospital and community services.

As part of King’s Health Partners, we bring together world-class clinical services, teaching, and research, hosting one of England’s eight Academic Health Sciences Centres. Our values are:

• Caring – We put patients first.
• Ambitious – We innovate and strive for excellence.
• Inclusive – We respect each other and work collaboratively.

We are committed to flexible working and creating an inclusive environment that supports both our patients and staff.

For further details or informal visits, contact:

• Name: Katherine Brittin
• Job Title: Programme Director - Population Health Hub
• Email: [e-mail]