Security-Cleared 2nd Line WINTEL Engineer

Free-Work UK; Greater London; On-site; GBP 42,000 - 66,000; Full time

Job summary

Free-Work UK seeks an experienced 2nd Line WINTEL Engineer to provide robust Windows Server support across 2016, 2019 and 2022, including Active Directory, DNS, WSUS and VMware environments. The role emphasizes incident resolution, automation with PowerShell, and delivering against ITIL-aligned changes and security controls.

Applicants with DV clearance or prior Defence environment exposure are advantageous.

Qualifications

• Proven experience in a 2nd Line WINTEL or Windows Server infrastructure support role.
• Strong knowledge of Windows Server 2016, 2019 and 2022.
• Hands-on experience with Active Directory, DNS and WSUS.
• Experience supporting VMware virtualisation environments.
• Knowledge of Windows Server builds, gold images, patching and upgrades.
• Experience with Microsoft System Center Operations Manager (SCOM).
• Knowledge of backup technologies, NetApp SAN and Cohesity.
• Scripting and automation using PowerShell.
• Understanding of ITIL Change, Release and Configuration Management.
• Experience working with ITSM tools and delivering against SLAs and KPIs.
• Strong communication, customer service and stakeholder management skills.

Responsibilities

• Provide 2nd Line technical support across Windows Server environments.
• Build, configure and maintain Windows Servers hosted on VMware clusters.
• Create and maintain automated server builds, gold images, and build docs.
• Install, configure and rack physical servers within data centres.
• Perform Windows Server patching, upgrades and ongoing maintenance.
• Support AD, DNS and WSUS.
• Investigate and resolve incidents and service requests using ITSM tooling.
• Support backup infrastructure (NetApp SAN, Cohesity).
• Monitor infrastructure performance and produce capacity management reports.
• Maintain changes and security management processes.
• Support infrastructure testing, troubleshooting and project delivery.
• Manage service desk tickets within SLAs and KPIs.
• Identify and elevate technical risks and dependencies.
• Attend meetings and provide progress updates to stakeholders.

Skills

Windows Server 2016/2019/2022

Active Directory

DNS

WSUS

VMware

SCOM

NetApp Cohesity

PowerShell

ITIL

Incident management

Stakeholder management

Security clearance

Tools

VMware vSphere

SCOM

NetApp SAN

Cohesity

PowerShell

Job description

Free-Work UK seeks an experienced 2nd Line WINTEL Engineer to provide robust Windows Server support across 2016, 2019 and 2022, including Active Directory, DNS, WSUS and VMware environments. The role emphasizes incident resolution, automation with PowerShell, and delivering against ITIL-aligned changes and security controls.

Applicants with DV clearance or prior Defence environment exposure are advantageous.