2nd Line WINTEL Engineer - DV Cleared

Project Freelance; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

LA International seeks a 2nd Line WINTEL Engineer to support Windows Server infrastructure across 2016, 2019 and 2022 environments. You will build, configure and maintain VMware-based servers, create gold images, and document builds for consistent deployments.

Role requires DV security clearance and experience with AD, DNS, WSUS, and backup technologies (NetApp SAN, Cohesity). You will handle incidents, changes and project activity while adhering to ITIL processes.

Qualifications

• 2nd line Windows Server infrastructure support.
• Experience with Windows Server 2016, 2019 and 2022.
• Experience with AD, DNS and WSUS.
• Experience with VMware virtualization.
• Knowledge of Windows Server builds, patching and upgrades.
• Experience with Microsoft System Center Operations Manager (SCOM).
• Scripting/automation in PowerShell.
• Familiarity with backup tech (NetApp SAN, Cohesity).
• Understanding ITIL processes and service delivery.

Responsibilities

• Provide 2nd Line technical support across Windows Server environments.
• Build, configure and maintain Windows Servers on VMware clusters.
• Create and maintain automated server builds and gold images.
• Install, configure and rack physical servers in data centres.
• Perform Windows Server patching and upgrades.
• Support AD, DNS and WSUS.
• Resolve incidents via ITSM tooling and meet SLAs/KPIs.
• Support backup infra (NetApp SAN, Cohesity).
• Produce capacity reports and monitor infrastructure performance.
• Ensure Change/Release/Configuration/Security Management.

Skills

2nd Line WINTEL

Windows Server 2016-2022

Active Directory

DNS WSUS

VMware

SCOM

PowerShell

ITIL

DV clearance

Tools

NetApp SAN

Cohesity

Job description

2nd Line WINTEL Engineer

Must have an Active DV Clearance.

Responsibilities

• Provide 2nd Line technical support across Windows Server 2016, 2019 and 2022 environments.


• Build, configure and maintain Windows Servers hosted on VMware clusters.


• Create and maintain automated server builds, gold images, build documentation and work instructions.


• Install, configure and rack physical servers within data centres.


• Perform Windows Server patching, upgrades and ongoing maintenance.


• Support Active Directory, DNS and Windows Server Update Services (WSUS).


• Investigate and resolve incidents and service requests using ITSM tooling.


• Support backup infrastructure, including NetApp SAN and Cohesity.


• Monitor infrastructure performance and produce capacity management reports.


• Maintain compliance with Change, Release, Configuration and Security Management processes.


• Support infrastructure testing, troubleshooting and project delivery activities.


• Manage service desk tickets within agreed SLAs and KPIs.


• Identify and elevate technical risks, issues and delivery dependencies.


• Attend engineering meetings and provide progress updates to stakeholders.

Skills and Experience

• Proven experience in a 2nd Line WINTEL or Windows Server infrastructure support role.


• Strong knowledge of Windows Server 2016, 2019 and 2022.


• Hands-on experience with Active Directory, DNS and WSUS.


• Experience supporting VMware virtualisation environments.


• Knowledge of Windows Server builds, gold images, patching and upgrades.


• Experience with Microsoft System Center Operations Manager (SCOM).


• Knowledge of backup technologies, particularly NetApp SAN and Cohesity.


• Scripting and automation experience, ideally using PowerShell.


• Experience supporting physical and virtual server infrastructure.


• Strong troubleshooting, incident management and problem-solving skills.


• Understanding of ITIL processes, including Change, Release and Configuration Management.


• Experience working with ITSM tools and delivering against SLAs and KPIs.


• Strong communication, customer service and stakeholder management skills.


• Experience supporting secure infrastructure or Defence environments would be advantageous.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.