2nd Line WINTEL Engineer - DV Cleared (IT) / Contractor

Free-Work UK; Greater London; Presencial; GBP 42.000 - 66.000; Jornada completa

Descripción de la vacante

Free-Work UK seeks an experienced 2nd Line WINTEL Engineer to provide robust Windows Server support across 2016, 2019 and 2022, including Active Directory, DNS, WSUS and VMware environments. The role emphasizes incident resolution, automation with PowerShell, and delivering against ITIL-aligned changes and security controls.

Applicants with DV clearance or prior Defence environment exposure are advantageous.

Formación

• Proven experience in a 2nd Line WINTEL or Windows Server infrastructure support role.
• Strong knowledge of Windows Server 2016, 2019 and 2022.
• Hands-on experience with Active Directory, DNS and WSUS.
• Experience supporting VMware virtualisation environments.
• Knowledge of Windows Server builds, gold images, patching and upgrades.
• Experience with Microsoft System Center Operations Manager (SCOM).
• Knowledge of backup technologies, NetApp SAN and Cohesity.
• Scripting and automation using PowerShell.
• Understanding of ITIL Change, Release and Configuration Management.
• Experience working with ITSM tools and delivering against SLAs and KPIs.
• Strong communication, customer service and stakeholder management skills.

Responsabilidades

• Provide 2nd Line technical support across Windows Server environments.
• Build, configure and maintain Windows Servers hosted on VMware clusters.
• Create and maintain automated server builds, gold images, and build docs.
• Install, configure and rack physical servers within data centres.
• Perform Windows Server patching, upgrades and ongoing maintenance.
• Support AD, DNS and WSUS.
• Investigate and resolve incidents and service requests using ITSM tooling.
• Support backup infrastructure (NetApp SAN, Cohesity).
• Monitor infrastructure performance and produce capacity management reports.
• Maintain changes and security management processes.
• Support infrastructure testing, troubleshooting and project delivery.
• Manage service desk tickets within SLAs and KPIs.
• Identify and elevate technical risks and dependencies.
• Attend meetings and provide progress updates to stakeholders.

Conocimientos

Windows Server 2016/2019/2022

Active Directory

DNS

WSUS

VMware

SCOM

NetApp Cohesity

PowerShell

ITIL

Incident management

Stakeholder management

Security clearance

Herramientas

VMware vSphere

SCOM

NetApp SAN

Cohesity

PowerShell

Descripción del empleo

2nd Line WINTEL Engineer

Must have an Active DV Clearance

2nd Line WINTEL Engineer Responsibilities

• Provide 2nd Line technical support across Windows Server 2016, 2019 and 2022 environments.
• Build, configure and maintain Windows Servers hosted on VMware clusters.
• Create and maintain automated server builds, gold images, build documentation and work instructions.
• Install, configure and rack physical servers within data centres.
• Perform Windows Server patching, upgrades and ongoing maintenance.
• Support Active Directory, DNS and Windows Server Update Services (WSUS).
• Investigate and resolve incidents and service requests using ITSM tooling.
• Support backup infrastructure, including NetApp SAN and Cohesity.
• Monitor infrastructure performance and produce capacity management reports.
• Maintain compliance with Change, Release, Configuration and Security Management processes.
• Support infrastructure testing, troubleshooting and project delivery activities.
• Manage service desk tickets within agreed SLAs and KPIs.
• Identify and elevate technical risks, issues and delivery dependencies.
• Attend engineering meetings and provide progress updates to stakeholders.

2nd Line WINTEL Engineer Skills And Experience

• Proven experience in a 2nd Line WINTEL or Windows Server infrastructure support role.
• Strong knowledge of Windows Server 2016, 2019 and 2022.
• Hands-on experience with Active Directory, DNS and WSUS.
• Experience supporting VMware virtualisation environments.
• Knowledge of Windows Server builds, gold images, patching and upgrades.
• Experience with Microsoft System Center Operations Manager (SCOM).
• Knowledge of backup technologies, particularly NetApp SAN and Cohesity.
• Scripting and automation experience, ideally using PowerShell.
• Experience supporting physical and virtual server infrastructure.
• Strong troubleshooting, incident management and problem-solving skills.
• Understanding of ITIL processes, including Change, Release and Configuration Management.
• Experience working with ITSM tools and delivering against SLAs and KPIs.
• Strong communication, customer service and stakeholder management skills.
• Experience supporting secure infrastructure or Defence environments would be advantageous.

Due to high volume of applications, only shortlisted CVs will be contacted.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply.

Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations.

Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years.

We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported.

We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply.

If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please note: If a high volume of applications is received, only candidates shortlisted will be contacted.