2nd Line WINTEL Engineer

Experis; Stevenage; On-site; GBP 68,000 - 91,000; Full time

Job summary

Experis is seeking a 2nd Line WINTEL Engineer to join a secure, high-profile user community in Stevenage. This fully on-site role requires high-level security clearance and involves managing Windows Server environments, AD, DNS, WSUS, and VMware infrastructure.

You will build and maintain images, patching, capacity monitoring, and support for data centres. The contract is initially six months with a daily rate of £430 and standard office hours.

Qualifications

• Experience managing Windows Server environments and AD/DNS/WSUS.
• Proficiency with VMware and SMS/SCOM monitoring tools.
• Scripting via PowerShell or similar required.

Responsibilities

• Review and fulfil Windows-related customer requests with high service levels.
• Build, configure, and support Windows Server environments on VMware.
• Create and maintain build docs, work instructions, and procedures.
• Deploy, install, and rack physical servers in data centres.
• Maintain gold build images and perform patching/maintenance.
• Monitor capacity and service performance, report SLAs.
• Attend meetings and update on incidents and projects.
• Investigate and resolve infrastructure issues per SLAs.
• Support testing, implementation, and service improvements.
• Escalate risks and ensure change/security processes.

Skills

Windows Server

Active Directory

DNS

WSUS

VMware

NetApp SAN

Cohesity

SCOM

PowerShell

Troubleshooting

Regulated environments

Tools

VMware

NetApp SAN

Cohesity

SCOM

Job description

2nd Line WINTEL Engineer

Location: Stevenage

Working Pattern: Fully On-Site

Clearance: High Level Security Clearance Required

Contract: Initial 6-Month Contract

Rate: £430 per day

Start Date: ASAP

The Opportunity

Experis is seeking a 2nd Line WINTEL Engineer to join a well-established team of 2nd and 3rd Line engineers supporting a high-profile user community within a secure environment.

This role offers the opportunity to work across a broad range of Windows infrastructure technologies, supporting critical systems while collaborating with customers, stakeholders, and technical teams. Due to the nature of the support requirements, this is a fully office-based position in Stevenage.

Key Responsibilities

• Review and fulfil Windows-related customer requests, ensuring a high standard of service and timely delivery.
• Build, configure, and support Windows Server environments, primarily hosted on VMware infrastructure.
• Create and maintain build documentation, work instructions, and operational procedures.
• Support the deployment, installation, and racking of physical servers within customer data centres.
• Maintain and update gold build images.
• Perform Windows Server patching, upgrades, and routine maintenance activities.
• Monitor and report on infrastructure capacity and service performance.
• Attend regular engineering meetings and provide updates on outstanding incidents, requests, and project activities.
• Investigate, diagnose, and resolve infrastructure and customer issues in line with agreed SLAs.
• Support testing, implementation, and service improvement initiatives.
• Escalate risks, issues, and dependencies that may impact service delivery or project timelines.
• Ensure compliance with change, release, configuration, and security management processes.
• Maintain the security and integrity of network services in accordance with operational and security requirements.

Required Skills & Experience

• Windows Server 2016, 2019, and 2022
• Active Directory (AD)
• DNS
• WSUS
• VMware
• Backup technologies, including NetApp SAN and Cohesity
• Microsoft System Center Operations Manager (SCOM)
• PowerShell or other scripting experience
• Experience working within a Windows infrastructure support environment
• Strong troubleshooting and problem-solving skills
• Experience within secure or highly regulated environments would be advantageous

Security Requirements

• High Level Security Clearance is required for this position.

Working Hours

• 37 hours per week
• Monday to Friday between 07:00 and 19:00
• Typical shift patterns:
  • 07:00 - 15:30
  • 10:30 - 19:00
• No regular weekend working
• Overtime opportunities may be available