Security and Car Parking Officer (Band 2)

North Cheshire and Mersey NHS Foundation Trust; Warrington; On-site; GBP 23,000 - 29,000; Full time

Job summary

Warrington and Halton Teaching Hospitals NHS Foundation Trust is seeking a professional security officer to provide a 24/7 security service across its sites. The role includes safeguarding patients, staff and visitors, maintaining CCTV logs in line with GDPR, managing a secure key register, and assisting with car park management and traffic flow.

You will liaise with the Police as needed, handle emergency calls, and use conflict resolution skills to de-escalate situations while ensuring safety

Qualifications

• Provide a professional and effective security service for Warrington and Halton Teaching Hospitals NHS Foundation Trust.
• Maintain CCTV logs in accordance with GDPR 2018.
• Provide access guidance to the Trust CCTV system for police investigations.
• Operate a secure key register.
• Assist with traffic flow and car park operations in line with Trust policies.
• Liaise with Police as required and assist with incident statements.
• Use conflict resolution skills with distressed or aggressive individuals.

Responsibilities

• Protect patients, staff, contractors and visitors from violence and abuse.
• Protect Trust property from theft, loss and damage.
• Maintain CCTV logs and support police investigations.
• Answer emergency calls professionally.
• Manage key register and respond to security queries.
• Support vehicle flow and car park operations on site.
• Provide information to wards and departments to resolve security issues promptly.
• Liaise with Police and submit statements when required.

Job description

The successful candidate will provide a professional and effective security service tailored to meet the needs of Warrington and Halton Teaching Hospitals NHS Foundation Trust, maintaining good order and prevent public disorder on all Trust sites. This is a 24/7 service where 12 hour shifts are worked.

Main duties

• The protection of patients, staff, contractors and visitors against acts of violence, aggression and abuse.
• The protection of Trust property against theft, loss and damage.
• The protection of property belonging to patients, staff, visitors and contractors against loss, theft and damage.
• Maintain CCTV logs in accordance with the General Data Protection Regulation 2018
• Providing guidance and facilitate access to the Trust CCTV system for the purpose of Police investigations.
• Answering emergency calls via telephone in a courteous and professional manner.
• To operate a secure key register.
• Assisting with vehicle flow through hospital sites - PCN issue, car park machine maintenance., Liaise with wards and departments and provide information and advise on a regular basis to ensure any security related problems are dealt with in a prompt manner.
• Respond to any telephone enquiries using job related experience.
• Provide first line liaison with the Police over security incidents.
• Use conflict resolution skills to deal with difficult patients and visitors, aggressive and /or distressed people. Use of restraints when required for violent /aggressive people.
• To respond to any complaints received and action appropriately.
• Liaise with Police as required including the submission of statements, preservation and correlation of any evidence that may be required.
• Assist with traffic flow on hospital sites, maintain car park payment machines and issue PCN's in line with the Trusts car parking policy.

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated 'good' organisation with 'outstanding' features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do.