Healthcare Security Officer

Transformation Unit; East Midlands; In loco; GBP 26.000 - 27.000; Tempo pieno

Descrizione del lavoro

University Hospitals of Leicester NHS Trust is seeking Healthcare Security Officers to join our Trust-wide security team. This role supports patients, staff and visitors with a high-profile security presence across Leicester Royal Infirmary, Leicester General Hospital, and Glenfield Hospital.

Officers will work 12-hour shifts on a 4-on/4-off rotation, with unsociable hour enhancements and comprehensive training provided. Prior security experience and a valid UK driving licence are desirable.

Competenze

• Good spoken English.
• Good reading and writing skills.
• Good standard of education.
• Valid UK Manual Driving Licence.
• SIA Licence or equivalent formal training.

Mansioni

• Provide 24-hour security cover across sites.
• Record security incidents and maintain documentation.
• Maintain high standards of customer service within the security service.
• Respond to incidents and de-escalate potentially stressful situations.
• Monitor CCTV in line with policy and data protection.

Conoscenze

Good spoken English

Good reading and writing

Customer care

Formazione

Good standard of education

Strumenti

Valid UK Manual Driving Licence

SIA Licence

Descrizione del lavoro

Main area Healthcare Security Officer Grade NHS AfC: Band 3 Contract Permanent: Unsociable Hours paid at enhanced rates of pay, increasing overall pay with approximately 3K per annum dependent on shift pattern. Bank contract to be issued with Substantive Hours

• Full time
• Other

42 hours per week (The role covers a 4 on 4 off shift pattern, rotating each week from days to nights.) Job ref 358-8267399-E&F

Employer University Hospitals of Leicester NHS Trust Employer type NHS Site Leicester Royal Infirmary Town Leicester Salary £25,760 - £27,476 pay from April 26. + enhanced pay / unsociable hours Salary period Yearly Closing 22/10/2026 23:59

Healthcare Security Officer

NHS AfC: Band 3

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Job overview

Please note: Previous applicants need not apply.

We\'re pleased to share an exciting opportunity to join our team as aHealthcare Security Officerat University Hospitals of Leicester NHS Trust.

We\'re looking for security officers with a caring nature, capable of managing altered behaviors and de-escalating agitated individuals, friendly, caring, proactive, and dedicated people who are passionate about helping protect patients, staff, and visitors across our hospital sites. This role involves safeguarding our environments and patients, responding to incidents, supporting colleagues, and ensuring our hospitals remain safe and welcoming spaces.

What we offer:

Enhanced payments for unsociable working hours

Full training provided

The hours of work are 12 hour shift patterns days and nights, you will be required to work across the 3 sites, Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital. Full training will be provided.

The post holder will be part of a 16 person team at the LRI and 4 person team at the GGH & LGH that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects University Hospitals of Leicester property against theft, and vandalism, and secures all buildings within the site.We welcome applications from experienced security officers and the healthcare sector.

Main duties of the job

The post holder will be part of a team that provides 24 hour security cover, providing a high profile visible service, giving effective protection to the patient, visitors, and staff. The service protects UHL property against theft, and vandalism, and secures all buildings within the site.

The post holder is responsible for recording all security incidents and completing all appropriate documentation by means of computer and/or written paper work.

The post holder will be responsible for ensuring that consistently high standards of customer service are delivered within the security service.

The job requires extensive communication with patients, visitors and staff including the passing of routine information, e.g. giving directions, receiving instructions.

The post holder will need to respond to challenging/traumatic security incidences.

The post holder will monitor CCTV in compliance with the data protection act 1998 and UHL policy of such data.

SCOPE

The Hospital Security service provides a high profile visible security service to patients, staff and visitors, this in turn should provide a safe environment within the hospital. The security service responds to security issues as necessary. The security services maintain a high standard in customer care to all sectors of the hospital.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Detailed job description and main responsibilities

KEY WORKING RELATIONSHIPS

The main working relationships that the post holder will be required to develop are:

• Internal relationships with other security officers and administrative staff
• Internal relationships with staff using the hospital facilities including departmental managers and ward based staff
• Close Links with patients and visitors using the hospital facilities including contractors
• Close Links police and other emergency services

KEY RESULT AREAS

Provide a security presence throughout all areas of the hospital in order to deliver a polite, efficient and compassionate service to patients, visitors and staff at all times

Arming and disarming intruder alarms. Monitor and report critical and medical alarms and alert relevant staff to emergency situations as required. Take a leading role in fire alarm procedures

Dealing directly with individuals who disclose complex, sensitive and contentious information. The security officer will be required to be empathic (no matter what the patient is disclosing) and motivate the individual in a persuasive way to achieve a positive outcome for both the individual and the Trust. There maybe barriers to communication due to disagreement, mental state, substance misuse and language barriers. The security officers are expected to use the multiple facts relating to the situation in order to make the most appropriate judgement, where there maybe more than the one suitable option, to overcome these barriers.

Provide a first line quick and immediate response to distressed, violent and aggressive persons (including mental health patients) within the hospital, calming individuals using verbal and non verbal communication skills, where necessary physically restraining and escorting persons from site in order to maintain a safe environment within the hospital.

In some cases detaining patients against their will at the request of and under the guidance of clinical personnel where appropriate from a legal and patient safety perspective.

Responds to situations using physical effort frequently during a shift, individuals will on occasions need to exert intense physical effort e.g. restraining a violent individual. As a security officer the individual will use sudden explosive effort to ensure a quick response to situations. Security personnel frequently use intense physical effort without the use of mechanical aids. The security officer is expected to very quickly adapt to situations, the initial response to an incident may well be one of enforcement however within a very short space of time the security officer will need to decide whether enforcement or complete empathy is required e.g. physical intervention or a listening ear.

Please see the JD attached for more information on this position

Person specification

Training & Qualifications

• Good spoken English
• Good reading and writing skills
• Good standard of overall education Good understanding of Health and Safety
• Valid - Full UK Manual Driving Licence
• SIA Licence* (Security Industry Standard) or equivalent formal training

Experience

• Knowledge of Health NHS services
• Experience of working within a team
• Experience of working on own initiative
• Experience of working with public
• Previous experience of working in a large organisation
• Experience of security duties
• Experience of working to/within specific contract terms.

Communication and relationship skills

• Positive and proactive approach to managing challenging and or aggressive behaviours
• Require a professional and empathetic approach to people
• Use of communication equipment including telephone and two way radio
• Calm and friendly under pressure Ability to work with clinical colleagues and external organisations. Such as, the Police and Ambulance service

Analytical and Judgement skills

• Able to use monitoring systems for security
• Analysis of information during day to day work including the questioning of individuals to establish facts & report writing
• Previous CCTV experience

Skills

• Forward thinking
• Good standard of verbal communication (customer focused)
• Customer Care Evidence of people skills Attention to detail Logistical background

Planning and organisation skills

• Must be able to undertake Physical Skills Intervention training package.
• Monitoring security systems via VDU systems
• Patrolling internal and external Hospital site, restraint of violent and aggressive people
• Previous Physical skills training

Physical Skills

• Must be able to undertake Physical Skills Intervention training package
• Patrolling internal and external Hospital site, restraint of violent and aggressive people
• Monitoring security systems via VDU systems
• Previous Physical skills training.

Equality, Diversity and Inclusion

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

Other requirements specific to the role

• Tidy and professional in appearance Conscientious, hardworking and dedicated
• Reliable and flexible
• Maintain level of general alertness during the shift, responding to violent/sensitive situations, responding and communicating with distressed people and sensitive and complex scenarios

Commitment to Trust Values and Behaviours

• Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours

Additional Information

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.

Disclaimer: Disclosure and Barring Service Check

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month\'s payment. The current price of a check is £38 for an enhanced and £18 for a standard check.

Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.

The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.

If it is identified that you are within a vulnerable category, we will endeavour to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.

Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.

University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.