Security Alarm Support Technician

Johnson Controls; Manchester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Bonus Plan

Generous Leave (25 days)

Holiday Purchase Scheme

Pension plan (employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Job summary

Johnson Controls in Manchester is seeking a Technical Support Advisor to join our ADT team. This full-time, office-based role involves providing phone-based security system support to field engineers and customers, with a typical day shift and occasional weekend work.

You will diagnose faults, use monitoring and programming software, deliver excellent service to residential and commercial clients, and support remote connectivity to alarm systems while maintaining accurate records.

Qualifications

• Strong problem-solving mindset.
• Clear communication with technical and non-technical audiences.
• Ability to learn and use monitoring/programming software.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Use monitoring and programming software to support systems.
• Deliver excellent customer service to residential and commercial clients.
• Handle high-security customer requirements with discretion.
• Assist field engineers to ensure remote connectivity to alarm systems.

Skills

Problem solving

Communication skills

Technical aptitude

Customer service

Job description

Johnson Controls in Manchester is seeking a Technical Support Advisor to join our ADT team. This full-time, office-based role involves providing phone-based security system support to field engineers and customers, with a typical day shift and occasional weekend work.

You will diagnose faults, use monitoring and programming software, deliver excellent service to residential and commercial clients, and support remote connectivity to alarm systems while maintaining accurate records.