Security Admin & Helpdesk Dispatcher

Lamb Personnel ltd; Twickenham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Annual leave entitlement

Training opportunities

Job summary

Lamb Personnel ltd in Twickenham is seeking an Administrator / Call Handler to join the team. The role involves answering calls, scheduling the engineering diary, and maintaining client documentation. Salary is £30,000 per annum, with 37.5 hours per week, Monday to Friday, 9:00am – 5:30pm.

Pension, annual leave, and training opportunities are provided. The successful candidate will input data into the central database, assist with office administration, and contribute to smooth day-to-day

Qualifications

• Excellent communication and a confident, professional telephone manner.
• Experience in diary management or scheduling field-based teams or database administration.
• Proficient with Outlook, Word and Excel; fast, accurate typing.
• Strong organisational ability; multi-tasking and meeting deadlines.
• Capable of working independently and as part of a team.
• Desirable knowledge of the security industry.
• Ideally live within a 10-mile radius of Twickenham.

Responsibilities

• Handling incoming customer phone calls and providing help desk support to clients and field teams.
• Scheduling and arranging daily jobs and diaries for our engineering team.
• Processing job reports and producing high-quality client documentation.
• Inputting accurate data into our central database system.
• Purchasing materials and raising necessary operational purchase orders.
• Assisting with general office administration and support tasks to keep our day-to-day services running smoothly.

Skills

Communication skills

Diary management

IT literacy

Typing skills

Organisational skills

Teamwork

Customer rapport

Tools

Outlook

Word

Excel

Job description

Lamb Personnel ltd in Twickenham is seeking an Administrator / Call Handler to join the team. The role involves answering calls, scheduling the engineering diary, and maintaining client documentation. Salary is £30,000 per annum, with 37.5 hours per week, Monday to Friday, 9:00am – 5:30pm.

Pension, annual leave, and training opportunities are provided. The successful candidate will input data into the central database, assist with office administration, and contribute to smooth day-to-day