Office Manager

Lamb Personnel Ltd.; Isleworth; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Pension scheme

Annual leave entitlement

Training and development opportunities

Job summary

Lamb Personnel Ltd. is seeking an Office Manager in Twickenham, Middlesex. The role covers daily office operations, scheduling field-based engineering teams, and handling client inquiries with 24/7 service delivery.

You will supervise financial administration, procure materials, and liaise with the accounting team while maintaining health and safety compliance and supporting growth initiatives. The ideal candidate will have strong IT skills, excellent communication, and experience with

Qualifications

• Proven office management, operations or senior admin experience.
• Experience in logistics/scheduling for field-based teams.
• Knowledge of electronic security or high-compliance sectors desirable.
• Strong communication skills for dealing with public sector officials and HNWIs.
• Proficient in MS Office and database/service-coordination software.

Responsibilities

• Oversee daily office functions to maximise efficiency.
• Coordinate field-based engineering and scheduling.
• Handle client inquiries and 24/7 service issues.
• Supervise financial administration, POs, procurement and invoicing.
• Audit engineers' job calls and produce operational reports.
• Ensure health and safety compliance and support growth initiatives.

Skills

Office management

Scheduling

Leadership

Customer service

Microsoft Office

Tools

Database management systems

Service-coordination software

Job description

Job Title: Office Manager

Location: Twickenham, Middlesex (Ideally candidates should live within a 10-mile radius)

Salary: £35,000 – £40,000 per annum (Depending on experience)

Hours: 40 hours per week, Monday to Friday, 9:00am – 5:30pm

Benefits:

• Pension scheme
• annual leave entitlement
• training and development opportunities

About My Client:

Established provider of comprehensive electronic security cover with over 40 years of industry experience. Operating 24/7 across London and the Home Counties, they have built a superb reputation and a deeply loyal client base. The high-calibre security solutions support a diverse and prestigious portfolio, including Local Councils, Central Government bodies, Schools and Colleges, High-Net-Worth Individuals (HNWIs), and commercial businesses.

The Role Involves:

• Operations & Office Management: Overseeing daily office functions to ensure maximum efficiency, streamline administrative workflows, and maintain a smooth-running corporate environment.
• Team & Engineering Scheduling: Managing the coordination, dispatching, and diary optimisation of thefield-based engineering and technical deployment teams.
• Client & Service Desk Escalations: Handling incoming client inquiries from both public sector and commercial accounts, resolving complex service issues, and ensuring exceptional 24/7 service delivery.
• Financial Administration: Supervising the end-to-end financial admin loop, including purchase orders (POs), material/equipment procurement, customer invoicing, and direct liaison with the accounting team.
• Reporting & Systems Management: Operating the central database system, auditing engineers' job calls, and producing high-quality operational and service reporting for corporate and public sector clients.
• General Compliance: Maintaining office policies, ensuring strict health and safety compliance, and proactively assisting company directors with business growth and scalability initiatives.

What They Are Looking For:

• Proven Experience: Demonstrated background as an Office Manager, Operations Coordinator, or Senior Administrator.
• Scheduling & Logistics: Prior experience in logistics, scheduling, or coordinating field-based deployment and service engineering teams is essential.
• Industry Knowledge: Previous experience within the electronic security, fire safety, or systems integration sectors is highly desirable. Experience working with high-compliance sectors (e.g., NSI/SSAIB frameworks, public sector contracts) is a distinct advantage.
• Communication Skills: Exceptional leadership and interpersonal capabilities, with a confident, discreet, and professional telephone manner suitable for handling public sector officials and HNWIs.
• High IT Literacy: Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and strong experience navigating database management systems or service-coordination software.
• Organisational Excellence: A proven track record of managing multi-faceted workloads, handling competing priorities, and hitting strict deadlines under pressure

Monday – Friday, 9am to 5:30pm