Operations & Scheduling Manager

Lamb Personnel ltd; Twickenham; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Pension scheme

Annual leave entitlement

Training and development opportunities

Job summary

Lamb Personnel ltd in Twickenham is seeking an experienced Office Manager to oversee day-to-day operations and lead administrative and scheduling functions for the Twickenham office. You will manage office processes, coordinate field-based engineering teams, and handle client inquiries for both public sector and commercial accounts.

The role requires a proven background in office management, strong scheduling skills, and high IT literacy, with experience in high-compliance sectors.

Qualifications

• Proven experience as an Office Manager, Operations Coordinator, or Senior Administrator.
• Scheduling, logistics or coordinating field-based deployment experience is essential.
• Experience in electronic security, fire safety, or systems integration sectors is desirable.
• Experience with high-compliance sectors (e.g., NSI/SSAIB frameworks, public sector contracts) is a plus.
• Strong communication and interpersonal skills, professional telephone manner for public sector/HNWIs.
• High IT literacy with MS Office and database/service coordination software.

Responsibilities

• Oversee daily office functions to maximise efficiency and streamline workflows.
• Coordinate diary management, dispatching, and scheduling for field engineers and technical teams.
• Handle client inquiries from public sector and commercial accounts; resolve service issues and maintain 24/7 service delivery.
• Supervise end-to-end financial admin including POs, procurement, invoicing, and liaising with accounts.
• Manage the central database system, audit engineer job calls, and generate operational/service reports.
• Ensure health and safety compliance and assist directors with growth and scalability initiatives.

Skills

Office management

Scheduling

Logistics

Industry knowledge

Public sector compliance

Communication

IT literacy

Organisation

Tools

Microsoft Office

Job description

Lamb Personnel ltd in Twickenham is seeking an experienced Office Manager to oversee day-to-day operations and lead administrative and scheduling functions for the Twickenham office. You will manage office processes, coordinate field-based engineering teams, and handle client inquiries for both public sector and commercial accounts.

The role requires a proven background in office management, strong scheduling skills, and high IT literacy, with experience in high-compliance sectors.