Administrator & Call Handler – Security Desk & Scheduling

Lamb Personnel Ltd.; Isleworth; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Annual leave entitlement

Training opportunities

Job summary

Lamb Personnel Ltd. in Twickenham, Middlesex is seeking an Administrator / Call Handler. The role covers handling incoming calls, desk support for clients and field teams, and data entry into our central system.

You will schedule daily jobs for engineers, prepare reports and client documentation, and assist with general office tasks. Excellent communication, IT literacy (Outlook, Word, Excel), and the ability to multi-task are essential.

Qualifications

• Excellent communication skills and a confident, professional telephone manner.
• Proven experience in diary management, scheduling field-based teams, or database administration.
• Strong IT literacy, including proficiency in Outlook, Word, Excel, and typing.
• Outstanding organisational capabilities with the ability to multi-task, manage workloads, and meet deadlines.
• Ability to work independently on your own initiative as well as within a team.
• Desirable: previous experience or knowledge within the security industry.

Responsibilities

• Handling incoming customer phone calls and providing help desk support to clients and field teams.
• Scheduling and arranging daily jobs and diaries for our engineering team.
• Processing job reports and producing high-quality client documentation.
• Inputting accurate data into our central database system.
• Purchasing materials and raising necessary operational purchase orders.
• Assisting with general office administration and support tasks to keep our day-to-day services running smoothly.

Skills

Diary management

Communication

Eventual typing

Organisational skills

Teamwork

Security industry knowledge

Tools

Outlook

Word

Excel

Job description

Lamb Personnel Ltd. in Twickenham, Middlesex is seeking an Administrator / Call Handler. The role covers handling incoming calls, desk support for clients and field teams, and data entry into our central system.

You will schedule daily jobs for engineers, prepare reports and client documentation, and assist with general office tasks. Excellent communication, IT literacy (Outlook, Word, Excel), and the ability to multi-task are essential.