Security Admin & Call Handler | Diary & Ops

Confidential; Twickenham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Annual leave entitlement

Training opportunities

Job summary

Confidential in Twickenham is seeking an Administrator / Call Handler to support our security services team. The role involves handling client calls, scheduling engineering work, and maintaining accurate records in our database.

You will input data, generate client documentation, and assist with purchasing and general admin tasks to ensure smooth daily operations. The position offers 37.5 hours per week, Monday to Friday, with a salary of £30,000 per annum.

Qualifications

• Proven experience in diary management, scheduling field-based teams, or database administration.
• Excellent communication skills and professional telephone manner.
• Strong IT literacy with Outlook, Word and Excel.

Responsibilities

• Handling incoming customer phone calls and providing help desk support to clients and field teams.
• Scheduling and arranging daily jobs and diaries for our engineering team.
• Processing job reports and producing high-quality client documentation.
• Inputting accurate data into our central database system.
• Purchasing materials and raising necessary operational purchase orders.
• Assisting with general office administration and support tasks to keep day-to-day services running smoothly.

Skills

Diary management

Scheduling

Database administration

Communication

Multitasking

Phone support

Team collaboration

Tools

Outlook

Word

Excel

Job description

Confidential in Twickenham is seeking an Administrator / Call Handler to support our security services team. The role involves handling client calls, scheduling engineering work, and maintaining accurate records in our database.

You will input data, generate client documentation, and assist with purchasing and general admin tasks to ensure smooth daily operations. The position offers 37.5 hours per week, Monday to Friday, with a salary of £30,000 per annum.