Administrator / Call Handler

Confidential; Twickenham; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Annual leave entitlement

Training opportunities

Job summary

Confidential in Twickenham is seeking an Administrator / Call Handler to support our security services team. The role involves handling client calls, scheduling engineering work, and maintaining accurate records in our database.

You will input data, generate client documentation, and assist with purchasing and general admin tasks to ensure smooth daily operations. The position offers 37.5 hours per week, Monday to Friday, with a salary of £30,000 per annum.

Qualifications

• Proven experience in diary management, scheduling field-based teams, or database administration.
• Excellent communication skills and professional telephone manner.
• Strong IT literacy with Outlook, Word and Excel.

Responsibilities

• Handling incoming customer phone calls and providing help desk support to clients and field teams.
• Scheduling and arranging daily jobs and diaries for our engineering team.
• Processing job reports and producing high-quality client documentation.
• Inputting accurate data into our central database system.
• Purchasing materials and raising necessary operational purchase orders.
• Assisting with general office administration and support tasks to keep day-to-day services running smoothly.

Skills

Diary management

Scheduling

Database administration

Communication

Multitasking

Phone support

Team collaboration

Tools

Outlook

Word

Excel

Job description

Administrator / Call Handler

Location: Twickenham, Middlesex

Salary: £30,000 per annum

Hours: 37.5 hours per week, Monday to Friday, 9:00am 5:30pm

Benefits: Pension scheme, annual leave entitlement, training opportunities

My client provides comprehensive electronic security cover for clients across London and the Home counties. A long established business with a strong client base. With over 40 years of experience in the field, they deliver premier electronic security services to a wide range of clients including Local councils, Central Government, Schools and Colleges, High net worth individuals plus commercial businesses. As a business with a superb reputation, they provide services 24/7 cover, enabling them to offer complete security for their clients.

They are now seeking an adaptable, reliable, and enthusiastic Administrator / Call Handler to join and become part of the team at their Twickenham office in a varied and interesting position.

The Role Involves:

• Handling incoming customer phone calls and providing help desk support to clients and field teams.


• Scheduling and arranging daily jobs and diaries for our engineering team.


• Processing job reports and producing high-quality client documentation.


• Inputting accurate data into our central database system.


• Purchasing materials and raising necessary operational purchase orders.


• Assisting with general office administration and support tasks to keep our day-to-day services running smoothly.

What They Are Looking For:

• Excellent communication skills and a confident, professional telephone manner.


• Proven experience in diary management, scheduling field-based teams, or database administration.


• Strong IT literacy, including proficiency in Outlook, Word, Excel, and excellent typing skills.


• Outstanding organisational capabilities with the ability to multi-task, manage workloads, and meet deadlines.


• Confidence to work independently on your own initiative as well as collaboratively within a team.


• Natural ability to build rapport with internal colleagues and external clients.


• Previous experience or knowledge within the security industry is highly desirable, but not essential.

Ideally, candidates should live within a 10-mile radius of Twickenham.