Secondary Outreach Support Officer

Step Teachers; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading education recruitment agency is seeking a committed Secondary Outreach Support Officer to help reintegrate secondary-aged pupils into mainstream education. Key responsibilities include providing mentorship, liaising with families and schools, and managing a caseload of vulnerable pupils. Ideal candidates will have experience working with at-risk youth, robust communication skills, and a QTS. This full-time role offers opportunities for professional development and is based in Greater London.

Benefits

Salary paid weekly through PAYE

Access to exclusive deals such as discounted shopping and gym memberships

Well-being services available

Referral bonuses for recommending friends

Qualifications

• Experience working with vulnerable pupils and supporting inclusion in education.
• Strong communication and organisational skills.
• Ability to build positive relationships with pupils, families, and professionals.
• Knowledge of safeguarding and child protection procedures.
• Ability to manage a caseload and maintain accurate documentation.
• Medically fit and capable of using Positive Handling techniques.
• Must hold a valid driving licence and have daily access to a vehicle.
• Commitment to professional development and collaborative working.
• Must be able to drive.
• QTS.

Responsibilities

• Support pupils at risk of exclusion or returning from offsite intervention.
• Provide mentoring, target setting, and action planning for pupils.
• Liaise with school staff to improve curriculum access for vulnerable pupils.
• Work with families to promote effective home-school partnerships.
• Establish communication channels with schools and agencies.
• Collaborate with Educational Psychologists, CAMHS, and Children’s Services.
• Attend and organise multi-agency meetings and case conferences.
• Manage a caseload of pupils and maintain accurate records and reports.
• Respond promptly to pupils at risk for safeguarding.
• Comply with child protection and data protection policies.

Skills

Experience working with vulnerable pupils and supporting inclusion in education

Strong communication and organisational skills

Ability to build positive relationships with pupils, families, and professionals

Knowledge of safeguarding and child protection procedures

Ability to manage a caseload and maintain accurate documentation

Medically fit and capable of using Positive Handling techniques

Commitment to professional development and collaborative working

Valid driving licence and access to a vehicle

QTS

Job description

Secondary Outreach Support Officer – Full-time, term-time only, starting January 2026

This is an exciting opportunity for a committed professional to join a service dedicated to supporting vulnerable pupils and promoting inclusion. The role focuses on helping secondary-aged pupils reintegrate into mainstream education following exclusion or offsite intervention. The service fosters a positive learning culture that prioritises pupil success, well-being, and strong partnerships between schools, families, and external agencies.

Duties as Secondary Outreach Support Officer:

• Support pupils at risk of exclusion or returning from offsite intervention to reintegrate successfully into mainstream education
• Provide mentoring, target setting, and action planning for pupils on outreach and within service centres
• Liaise with school staff to improve curriculum access and inclusion for vulnerable pupils
• Work with families to promote effective home-school partnerships
• Assist with home visits in line with borough guidelines
• Establish communication channels with schools and agencies to ensure coordinated support
• Collaborate with professionals such as Educational Psychologists, CAMHS, and Children’s Services
• Attend and organise multi-agency meetings and case conferences as required
• Manage a caseload of pupils and maintain accurate records and reports
• Respond promptly to pupils at risk and liaise with external agencies for safeguarding
• Use Positive Handling techniques as required and attend regular training
• Comply with child protection, health and safety, confidentiality, and data protection policies

Ideal Secondary Outreach Support Officer:

• Experience working with vulnerable pupils and supporting inclusion in education
• Strong communication and organisational skills
• Ability to build positive relationships with pupils, families, and professionals
• Knowledge of safeguarding and child protection procedures
• Ability to manage a caseload and maintain accurate documentation
• Medically fit and capable of using Positive Handling techniques
• Must hold a valid driving licence and have daily access to a vehicle
• Commitment to professional development and collaborative working
• Must be able to drive
• QTS

Why Step Teachers?

With a rich history spanning over two decades, our teacher recruitment agency proudly serves North London, East London, Hertfordshire, Norfolk, Suffolk, Cambridgeshire, Oxfordshire, Cornwall, Devon and Greater Manchester. We foster exclusive relationships with schools and academies in these regions. Our dedicated team, stationed in branches across Barnet, Havering, Norwich, Cambridge, Abingdon, and Plymouth, is committed to supporting and nurturing teachers. Explore rewarding opportunities with our trusted education recruitment services.

We are an approved Crown Commercial Service supplier, proud members of the Recruitment & Employment Confederation (REC), and REC Audited in Education, which means we have undergone rigorous external auditing to ensure we consistently meet the highest safeguarding and compliance standing in education recruitment.

Step Teachers is committed to safeguarding and promoting the welfare of children and young people. All candidates registering with Step Teachers are subject to safeguarding checks in line with the DfE’s statutory guidance Keeping Children Safe in Education, including reference checks and an Enhanced DBS check either registered on the Update Service or willingness to obtain one.

Your salary - dependent on experience - is paid weekly through PAYE – that means no self-employed or umbrella companies. Additionally, you gain access to a range of exclusive deals, including discounted high street shopping, travel offers, gym memberships, and more. Moreover, our pay portal offers comprehensive physical and emotional well-being services as standard, ensuring your overall wellness is taken care of.

Recommend a friend to receive a £100 Amazon voucher for yourself, and a chance for you both to win a holiday worth up to £1000 – If you know anyone who is looking for temporary, permanent or supply work then get in touch with us today!