Second-Line IT Support & SharePoint Platform Specialist

Antares Global Management Limited; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Antares Global Management Limited is seeking a Level 2 IT Support specialist to provide escalation support for staff, handle incidents and service requests, and take ownership of second-line investigations. The role includes administering SharePoint Online, managing permissions, and ensuring compliance with ITIL processes.

You will maintain documentation, support Power Platform solutions, and collaborate with stakeholders to identify efficient SharePoint or Power Platform-based improvements.

Qualifications

• Good working knowledge of Microsoft 365 applications, including Teams, SharePoint and OneDrive.
• Knowledge of Service Management tools, systems and procedures.
• Strong troubleshooting and analytical skills, with the ability to investigate and resolve second-line technical issues.
• Working knowledge of PowerShell scripting for administration and support.
• Practical experience creating, maintaining and troubleshooting Microsoft Power Automate flows, approvals and connectors.
• Experience creating, supporting or making controlled changes to straightforward Microsoft Power Apps solutions.
• Proactive and service-oriented attitude, advanced written and verbal communication skills
• Practical technical experience administering Microsoft 365, including Intune, Exchange Online, SharePoint Online and Teams.
• At least one year of experience administering user and computer objects in Microsoft Active Directory and Microsoft Entra ID.
• At least two years of experience managing file, folder and SharePoint permissions and access.

Responsibilities

• Take ownership of escalated incidents, problems and service requests through to resolution, including root-cause investigation where appropriate.
• Work with the team to manage the various end user devices across the estate and ensure they are regularly patched.
• Maintain the Corporate Windows Client Image.
• Ensure that access to software and hardware is assigned with relevant authorisation from the relevant owner.
• Administer and support SharePoint Online sites, document libraries, lists, permissions, site membership and storage.
• Manage SharePoint access and external sharing in accordance with security, data protection, retention and information governance requirements.
• Troubleshoot SharePoint issues and support site improvements, migrations and business change activities.
• Build, maintain and support Power Automate cloud flows, approvals, connectors and integrations used by the business.
• Work with users and stakeholders to understand requirements and identify suitable SharePoint or Power Platform solutions.
• Apply appropriate governance, security and licensing controls to SharePoint and Power Platform solutions, and maintain clear technical and operational documentation.
• Take responsibility for their own and colleagues’ health and safety.
• Ensure customers are treated fairly in accordance with the Conduct Risk Policy and other relevant policies and procedures.

Skills

SharePoint Online

Power Automate

PowerShell

Active Directory

Entra ID

Intune

Teams

OneDrive

Microsoft 365

Governance & security

Job description

Antares Global Management Limited is seeking a Level 2 IT Support specialist to provide escalation support for staff, handle incidents and service requests, and take ownership of second-line investigations. The role includes administering SharePoint Online, managing permissions, and ensuring compliance with ITIL processes.

You will maintain documentation, support Power Platform solutions, and collaborate with stakeholders to identify efficient SharePoint or Power Platform-based improvements.