Second Line IT Support Engineer — Azure, InTune & Windows

Deployflow; Bracknell; On-site; GBP 26,000 - 38,000; Full time

Job summary

Deployflow is seeking a motivated Second Line Support Engineer in the UK to handle 2nd line technical support for internal and external customers. The role focuses on resolving issues, liaising with cross-functional teams, and preparing release notes for system updates.

We value personality, attitude, and determination over formal degrees, and welcome candidates who can adapt quickly, learn from failures, and contribute to continuous improvement within a supportive team environment.

Qualifications

• Proven work experience as a technical support engineer.
• Office365, Windows Server and Azure knowledge.
• Ability to work independently or in a team.

Responsibilities

• Providing 2nd Line Technical support and assistance to our internal and external customer
• Investigating and reproducing reported problems
• Updating tickets with progress
• Directly liaising with customers to gain a clearer understanding of problems
• Liaising with colleagues in other teams where necessary
• Preparing release notes for system releases
• Conducting ad-hoc site visits to customers when required
• Communicating progress to customers
• Ad hoc training on products

Skills

Office365 administration

Windows Server administration

End-user support

MS Intune

Azure knowledge

Proven work experience as a technical

Job description

Deployflow is seeking a motivated Second Line Support Engineer in the UK to handle 2nd line technical support for internal and external customers. The role focuses on resolving issues, liaising with cross-functional teams, and preparing release notes for system updates.

We value personality, attitude, and determination over formal degrees, and welcome candidates who can adapt quickly, learn from failures, and contribute to continuous improvement within a supportive team environment.