2nd Line IT Service Desk Engineer – Windows & Azure

Fyre Global Ltd; Hull and East Yorkshire; On-site; GBP 32,000 - 36,000; Full time

Job summary

Fyre Global Ltd. is seeking a Service Desk Engineer (2nd Line) to join a Hull-based IT service desk. The role covers both 1st and 2nd line support, with room to grow into more responsibility within a lean, hands-on team.

You will handle escalations, coach 1st line colleagues, own workstation build processes, and keep asset records up to date while supporting production tech and ERP/MES devices. A clear path to progression is available.

Qualifications

• Experience supporting Windows and Microsoft 365/Azure environments including AD/Entra ID, Intune/Autopilot (or SCCM)
• Familiarity with Exchange Online and SharePoint
• Comfortable with ITSM tools and working to SLAs
• Nice to have ITIL Foundation
• Full UK driving licence required

Responsibilities

• Support both 1st and 2nd line, from password resets to complex issues
• Escalate from 1st line when necessary and guide colleagues
• Coach 1st line staff and help grow the team's capability
• Own and improve workstation build: configuration, deployment and decommissioning
• Keep accurate hardware and software asset records
• Support production and shop-floor tech like label printers and ERP/MES devices
• Write SOPs and knowledge base articles to codify fixes
• Contribute to infrastructure projects, new site set-ups and technology rollouts
• Collaborate with infrastructure and cyber security teams to triage incidents

Skills

Windows support

Microsoft 365

Active Directory

ITSM

Tools

ITIL/SCCM/Autopilot

Entra ID

Intune

SharePoint

Job description

Fyre Global Ltd. is seeking a Service Desk Engineer (2nd Line) to join a Hull-based IT service desk. The role covers both 1st and 2nd line support, with room to grow into more responsibility within a lean, hands-on team.

You will handle escalations, coach 1st line colleagues, own workstation build processes, and keep asset records up to date while supporting production tech and ERP/MES devices. A clear path to progression is available.