Second-Line IT Engineer – Windows, AD & 365 Support

GT Stewart Ltd; St Albans; Remote; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Competitive base salary

Pension Scheme with employer contrib.

23 days annual leave + holidays

Electric Vehicle Scheme

Benenden Health Care

Firm laptop

Ongoing training & development

Mentor-supported progression

Job summary

GT Stewart Ltd is seeking a proactive Second Line IT Engineer to provide high-quality second-line support across the firm. You will resolve complex IT issues, maintain infrastructure, and assist IT projects.

Working with the Head of IT, you will help keep systems secure, reliable and efficient, enabling staff to deliver an exceptional client service. Travel to GT Stewart offices is required.

Qualifications

• Previous experience providing second-line IT support.
• Strong knowledge of Windows 10/11 and Microsoft.
• Experience supporting Active Directory, Microsoft Entra ID, Exchange Online and Teams.
• Good understanding of networking fundamentals (TCP/IP, DNS and VPN).
• Experience supporting desktops, laptops, printers and mobile devices.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to manage competing priorities effectively.
• Full UK driving license and willingness to travel to other GT Stewart offices when required.

Responsibilities

• Act as the escalation point for technical issues that cannot be resolved by first-line support.
• Diagnose and resolve hardware, software, operating system and application issues.
• Troubleshoot networking, printer, telephony and remote access problems.
• Support Microsoft Windows desktop environments and Microsoft 365 applications.
• Install, configure and maintain desktops, laptops, mobile devices and peripherals.
• Maintain accurate documentation within the IT service desk system.
• Assist with administration and maintenance of servers, network and cloud infrastructure.
• Support Active Directory and Microsoft Entra ID user administration.
• Assist with Microsoft 365 administration, including Exchange Online, Teams, SharePoint and OneDrive.
• Support software deployments, OS upgrades and routine maintenance.
• Assist with backup solutions, DR and business continuity.
• Support Mobile Device Management and endpoint management solutions.
• Apply security updates and patch management.
• Monitor security alerts and respond to incidents.
• Ensure IT systems comply with policies, GDPR and Cyber Essentials.
• Promote cyber security practices.
• Support infrastructure projects and office moves.
• Prepare user guides and provide occasional training.
• Identify recurring issues and suggest permanent solutions.

Skills

Second-line IT support

Windows 10/11

Active Directory

Microsoft Entra ID

Exchange Online

Teams

Networking basics (TCP/IP, DNS, VPN)

Desktops, laptops, printers, mobile

Troubleshooting & problem solving

Communication & customer service

Prioritisation & multi-tasking

Full UK driving license & travel

Tools

Active Directory

Microsoft Entra ID

Exchange Online

Teams

Hyper-V

VMware

Job description

GT Stewart Ltd is seeking a proactive Second Line IT Engineer to provide high-quality second-line support across the firm. You will resolve complex IT issues, maintain infrastructure, and assist IT projects.

Working with the Head of IT, you will help keep systems secure, reliable and efficient, enabling staff to deliver an exceptional client service. Travel to GT Stewart offices is required.