Seasonal Visitor Services Assistant

Tamworth Borough Council; Tamworth; Sur place; GBP 24 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Flexible working

Health scheme

LG Pension scheme

Generous holiday entitlement

Discounted gym membership

Professional fees covered

Résumé du poste

Tamworth Borough Council's Tamworth Castle is seeking a Seasonal Visitor Services Assistant to deliver an outstanding visitor experience across the ticket office, shop, welcome desk, museum engagement, events and private bookings.

Reporting to the Castle Manager, you will engage with visitors, maintain displays, assist in reception and shop duties, stock replenishment, and castle patrols to ensure safety and brand representation of Tamworth Castle.

Qualifications

• Excellent customer service skills and strong interpersonal abilities.
• Knowledge and use of relevant IT systems software (tills and sales systems).
• Team player with excellent verbal communication.

Responsabilités

• Provide day-to-day visitor services including ticket office/shop and welcome desk.
• Engage visitors to ensure the best possible experience on site.
• Keep display areas clean, report defects or damage, and assist in all visitor reception and shop tasks.
• Sell tickets, drinks/snacks and souvenirs; replenish stocks and supplies.
• Patrol the Castle to ensure a safe and secure environment; act as a brand ambassador for Tamworth Castle.

Connaissances

Customer service

Team player

Verbal communication

IT systems (tills)

Description du poste

TAMWORTH BOROUGH COUNCIL

TAMWORTH CASTLE

Seasonal Visitor Services Assistant

£26,016 per annum pro rata

Site based

5.5 hours per week to be worked on Saturdays

Seasonal contract

48 weeks per annum

Located in the heart of Staffordshire, Tamworth is a vibrant and well‑connected borough with a rich heritage and a growing population of over 77,000. With strong transport links, an evolving town centre, green spaces, leisure and cultural attractions, it is a great place to live and work. Working for Tamworth Borough Council means making a real difference for local people, as part of a skilled and ambitious workforce supported to do its best in a positive and empowering environment.

We are looking to appoint a Visitor Services Assistant at our award‑winning visitor attraction. The role will provide an outstanding visitor experience through the day‑to‑day delivery of visitor services including ticket office/shop, visitor welcome, museum engagement, events and private bookings.

Reporting to the Castle Manager, the role includes engaging with visitors to ensure the best possible experience on site, keeping display areas clean and tidy and reporting any defects or damage, assisting in all aspects of the visitor reception and shop to sell tickets, drinks/snacks and souvenirs, replenishing stocks and supplies to maintain high standards for visitors and patrolling the Castle to ensure a safe and secure environment. Above all you will be a brand ambassador for Tamworth Castle and part of a visitor‑focused team.

The ideal candidate will have an interest in and appreciation of museums and historical buildings. They will be committed to helping our visitors to engage with the conservation and preservation of our buildings and museum collections. They will have excellent customer service skills, strong interpersonal and organisational skills and knowledge and use of relevant IT systems software (tills and sales systems) as well as being a team player with excellent verbal communication skills.

We have an extensive benefits package including flexible working, a non‑contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.

Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.

Closing date: 23October 2026

Interviews will be on 2 November 2026

Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.

We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.

Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.