Seasonal Visitor Services Assistant

South West Heritage Trust; Taunton; On-site; GBP 12,000 - 17,000; Part time

Job summary

A charitable organization in heritage services is seeking a Visitor Services Assistant for seasonal work in Taunton and Glastonbury. This role involves delivering exceptional customer care, assisting with site maintenance, and ensuring a welcoming environment for visitors. Candidates should have a passion for Somerset's history, be flexible with work hours, including weekends, and be confident using computers and technical equipment. This position is crucial for enhancing the visitor experience until December 2026.

Qualifications

• Confident and comfortable using computers and technical equipment.
• Genuine enthusiasm for Somerset's history and heritage.
• Maximum flexibility in working hours, including weekends.
• Flexible, with the ability to work weekends and, at times, overtime.

Responsibilities

• Provide highest standards of customer care to visitors.
• Assist with security, maintenance, and cleanliness of the site.
• Help with events and retail activities.

Skills

Customer care

Health and safety awareness

Technical equipment proficiency

Communication

Flexibility

Job description

Location: Avalon Archaeology, Avalon Marshes Centre, Westhay

Contract: Nil hours contract

Post:

Avalon Archaeology Visitor Services Assistant, Westhay, working regular weekends contracted until end of December 2026.

The South West Heritage Trust are seeking seasonal relief Visitor Services Assistants to join our team, delivering a first class visitor experience at the Somerset Rural Life Museum in Glastonbury, the Museum of Somerset in Taunton and Avalon Archaeology, Avalon Marshes Centre, Westhay.

The post holders will be responsible for providing the highest standards of customer care – welcoming visitors to the sites, assisting with the security and maintenance and cleanliness of the site, assisting with events and helping with retail and selling tickets.

A basic awareness of health and safety and premises issues is required, and you must be confident and comfortable with using computers and other technical equipment (e.g. tills). You should also have a genuine enthusiasm about Somerset’s history and heritage, and be keen to share this to inform and inspire our visitors.

Maximum flexibility, and the ability to work additional hours/overtime, sometimes at short notice, is essential. Some posts include regular weekend working.

The South West Heritage Trust is a charity which delivers a broad range of heritage services across Somerset and Devon. We are a growing organisation, founded on services that were previously delivered by Somerset and Devon County Councils. With a turnover exceeding £3 million, we manage and run three museums (including the Museum of Somerset), two Archives and Local Studies services and look after the historic environment in Somerset.

If you would like to have an informal discussion or experience any difficulties with the recruitment process, please contact Ann Bradford HR and Governance Manager via email [e-mail] .

For further information and to access the application form, please follow the link below to our recruitment portal. Please note CVs are not accepted as applications.