Seasonal Theatre Guest Experience Assistant

Nottingham Playhouse Trust Ltd; Nottingham; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Discounted parking

Free Playhouse Pass membership

Staff social events

Discounted tickets

Job summary

Nottingham Playhouse is seeking Seasonal Customer Experience Assistants to join our Customer Experience team during a busy festive period. You’ll help serve at bars and kiosks, check tickets, assist with seating and merchandise, and ensure a welcoming, safe environment for all visitors.

We value friendly, reliable individuals with customer-facing or hospitality experience. Flexibility to work evenings, weekends and bank holidays is essential, and training will be provided.

Qualifications

• Experience in customer-facing or hospitality environments is desirable.
• Able to deliver friendly and professional service in a busy environment.
• Willingness to work across different areas (bars, kiosks, auditorium).

Responsibilities

• Welcome visitors and provide friendly, professional service.
• Serve food and drinks across bars, kiosks and events.
• Assist with seating and ticket checking in the auditorium.
• Answer questions and provide information to customers.
• Sell programmes, merchandise and confectionery.
• Operate tills and card payments accurately.
• Restock and maintain Food & Beverage areas.
• Maintain clean, safe and welcoming public spaces.
• Support audience safety and emergency procedures.
• Work collaboratively with colleagues to ensure events run smoothly.

Skills

Customer service

Communication

Teamwork

Tools

EPOS systems

Job description

Nottingham Playhouse is seeking Seasonal Customer Experience Assistants to join our Customer Experience team during a busy festive period. You’ll help serve at bars and kiosks, check tickets, assist with seating and merchandise, and ensure a welcoming, safe environment for all visitors.

We value friendly, reliable individuals with customer-facing or hospitality experience. Flexibility to work evenings, weekends and bank holidays is essential, and training will be provided.