VE&O Customer Service Assistant

National Theatre Productions (ntp); Greater London; Hybrid; GBP 12,000 - 18,000; Part time

Job summary

National Theatre is seeking Customer Service Assistants to join the Visitor Engagement and Operations team on fixed term, part-time contracts. You will be the first point of contact for visitors and help ensure a welcoming, high-quality experience.

You will work across front-of-house areas, sell programmes and snacks, support tours, and be flexible to cover shows and events. Availability on evenings, Wednesdays and Saturdays is essential.

Qualifications

• Excellent customer service and front-of-house skills.
• Ability to engage with diverse audiences.
• Availability for evenings, Wednesdays, Saturdays and December holiday period.

Responsibilities

• Welcome customers and provide a first-class service.
• Work front-of-house across theatres, selling programmes, ice creams and snacks.
• Support tours and daytime engagement with non-theatre visitors.
• Be flexible to cover in visitor areas as required.

Skills

Proactive

Adaptive

Confident

Kind

Communication skills

People skills

Under pressure

Customer focus

Flexibility

Adaptability

Job description

PLEASE NOTE: All applicants with the Right to Work in the UK who meet the availability requirements and are available to attend all interview and induction dates as listed above will be invited to interview. There are 280 interview slots available for Round 1. Once they have been filled, this role will be closed.

Should you need support or additional time, please contact [e-mail].

We are lookingforCustomer Service Assistants to join the National Theatre's Visitor Engagement and Operations team on Fixed Term, Part-Time Contracts.**

As a Customer Service Assistant, you will be our customers' first point of contact, and you will be expected to provide a first-class welcome to all who enter our building, always going the extra mile to provide the best possible experience.

Within Enterprises, you will be expected to be flexible and willing to work as an assistant within all visitor areas, as and when required, to support our key objectives.

This includes, but is not limited to, working front-of-house within our three theatres, selling programmes, ice creams, and snacks, providing daytime front-of-house engagement with our non-theatre visitors, and supporting tours.

We are looking for the successful candidates to have:

• A proactive, adaptive, confident and kind manner.
• The ability to use communication methods that work well for you and others, and to engage positively with people of different ages, backgrounds and nationalities, both individually and in groups.
• The ability to work under frontline pressure whilst maintaining a professional approach to always providing an efficient and effective service.
• Genuine passion for creating fantastic memories and providing first-class customer service.
• A positive and flexible approach to work and the ability to adapt very quickly to new information and procedures.

Hours:

8 posts available, requirement to work 7 shows per week for a minimum of 24.5 hours (minimum shift call time 3.5 hours)

Availability for Evenings, all-day Wednesdays and Saturdays, and during the holiday period (21st December - 2nd January) is essential to fulfil the contract. Please note the National Theatre will be closed from 24th to 27th December.

Interviews:

• Round 1: 15th and 17th September (only need to attend one day)
• Round 2: 29th September and 1st October (only need to attend one day)

Must be available for mandatory induction training:

• 22nd October: 10:30-18:00
• 23rd October: 14:00-22:45
• 24th October: 13:15-22:45

You can find a list of our benefits here: https://www.nationaltheatre.org.uk/about-us/careers/staff-benefits/

In line with our commitment to Equity, Diversity and Inclusion (EDI), we recognise that we need to address underrepresentation in our organisation. We actively welcome applications from individuals who are part of global majority, disabled and LGBTQ+ communities, and are committed to creating an environment where everyone can thrive.

If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email [e-mail] or call us on 02074523834.