Seasonal Sales Advisor - Christmas Gift Expert

Hotel Chocolat; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

50% staff discount

70% hotel stay discount

Incentives based on performance

Career progression

Job summary

Hotel Chocolat is seeking a Seasonal Sales Advisor for our busy Christmas period. You will engage customers, highlight gifting options and Velvetiser products, and help create a magical store experience in line with our premium brand.

You’ll handle till transactions, support deliveries, and keep the store and café areas welcoming and spotless, while offering friendly service and product knowledge to every guest.

Qualifications

• Reliable and flexible to meet store trading and delivery times.
• Comfortable working under pressure in a fast-paced environment.

Responsibilities

• Immersing our customers in the world of Hotel Chocolat and a store full of inspirational seasonal products including the perfect gift – the Velvetiser.
• Ensuring our customers find the perfect Christmas gift for everyone on their shopping list by discovering your customers’ reason for their visit, asking them key questions to establish their buying needs and checking for allergens throughout your time with them.
• Supporting the store team with deliveries and replenishment as needed.
• Processing transactions, refunds and exchanges at the till.
• Maintaining a high standard in our store and café areas to WOW our customers.
• If your store has a café area, you will prepare hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
• Supporting where you can to the success of your store and team.

Job description

Hotel Chocolat is seeking a Seasonal Sales Advisor for our busy Christmas period. You will engage customers, highlight gifting options and Velvetiser products, and help create a magical store experience in line with our premium brand.

You’ll handle till transactions, support deliveries, and keep the store and café areas welcoming and spotless, while offering friendly service and product knowledge to every guest.