Seasonal Night Shift Retail Customer Assistant

Marks & Spencer; Greater London; On-site; GBP 1,240,000 - 2,066,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food department. This frontline role involves delivering five-star service, recommending and selling our newest food products, and staying sharp during busy periods.

You’ll be a resilient team player, comfortable with digital tools (Sparks App) to enhance the customer experience. Night shifts apply, with potential for up to full-time hours during certain weeks.

Qualifications

• Experience in delivering frontline customer service.
• Ability to work under pressure and adapt to a fast-paced environment.
• Comfort with using in-store digital tools to assist customers.

Responsibilities

• Assist customers with product recommendations and purchasing.
• Provide five-star service at pace during peak times.
• Support store operations across different areas as needed.
• Collaborate with colleagues to maintain a positive, high-energy environment.

Skills

Customer service

Team player

Digital literacy

Flexible

Resilience

Tools

Sparks App

Job description

Marks & Spencer is hiring a Customer Assistant in our Food department. This frontline role involves delivering five-star service, recommending and selling our newest food products, and staying sharp during busy periods.

You’ll be a resilient team player, comfortable with digital tools (Sparks App) to enhance the customer experience. Night shifts apply, with potential for up to full-time hours during certain weeks.