Seasonal Hospitality Team Member

Youth Hostels Association (England & Wales); Ashbourne CP; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

10 nights free hostel stays per year

Staff discount & cashback portal

Free YHA Membership

Employee Assistance Program

Job summary

YHA Ilam Hall in Ilam, Ashbourne seeks a Seasonal Hospitality Team Member to join a friendly hostel team. You’ll provide great guest service at reception, assist in food and beverage service, and help with housekeeping to ensure a welcoming environment.

The role offers flexible hours (15–42.5 per week) at £12.71 per hour, with staff accommodation available at £74.62 per week. This seasonal contract runs ASAP through December 2026.

Qualifications

• Experience of working face to face with customers.
• Experience of working in a team to achieve a goal.
• Excellent timekeeping with flexibility for shifts.
• Ability to handle varying workload pressures.
• Understanding of YHA HEART values.

Responsibilities

• Provide great customer service to guests and members.
• Assist on reception and provide hostel/local area information.
• Use systems for guest check-ins/outs and F&B service.
• Carry out housekeeping to keep areas clean and welcoming.
• Assist in food preparation and serving with warmth.

Skills

Customer service

Teamwork

Timekeeping

Pressure management

HEART values

Job description

Seasonal Hospitality Team Member

YHA Ilam Hall, Ilam, Ashbourne DE6 2AZ

Seasonal, flexible contract - ASAP - December 2026

15 - 42.5 hours per week

£12.71 per hour (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £74.62 per week

Are you looking for a fun and varied job in hospitality this season? This Victorian gothic mansion sits in 84 acres of National Trust parkland, with the beauty of Dovedale just on its doorstep. The beautiful youth hostel is full of character and nestled near the quaint village of Ilam.

As a Seasonal Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Seasonal Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need to be a Seasonal Hospitality Team Member?

Our Seasonal Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Seasonal Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team – can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

PLEASE NOTE

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member