Night Team Member

Youth Hostels Association (England & Wales); West of England; On-site; GBP 17,000 - 24,000; Part time

Benefits offered by this job

10 nights free hostel stays per year

Staff discount & cash back portal

Free YHA Membership

Employee Assistance Program

Job summary

Youth Hostels Association (England & Wales) in Bristol is seeking a Night Team Member to provide a safe, welcoming overnight experience for guests. The role includes reception duties, security checks, cleaning and assisting with breakfast service while maintaining high standards.

You will work on night shifts under a permanent, flexible contract, with a minimum of 15 hours per week. The team values hospitality, integrity and guest care, and offers staff benefits and opportunities for development.

Qualifications

• Excellent timekeeping with flexibility to cover different shifts.
• Basic IT skills including Word, Outlook and Excel.
• A food safety qualification would be beneficial (desirable).
• Understanding of YHA's core purpose and values.
• Demonstration of HEART values in daily work.

Responsibilities

• Ensure the security of the hostel and make guests feel welcome.
• Work on reception, assist guests and prepare reports.
• Carry out cleaning duties and support breakfast service.
• Maintain high standards of cleanliness and comfort.

Skills

Excellent timekeeping

Basic IT skills

Food safety qualification

Knowledge of YHA values

HEART values demonstration

Education

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Night Team Member

YHA Bristol, 14 Narrow Quay, Avon, Bristol, BS1 4QA

Permanent, flexible contract

Minimum 15 hours per week

£12.71 per hour (applies to all, including those under the age of 21)

Are you looking for a fun and varied job in hospitality? YHA Bristol are looking for a Night Team Member to join their team!

As a Night Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Night Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Ensuring the security of the hostel, making every guest feel safe and welcome
• Working on reception, providing support to guests and preparing necessary reports
• Regular inspections to maintain the highest standards of cleanliness and comfort
• Carrying out cleaning duties, helping to prepare the breakfast service, and covering various tasks to ensure a seamless guest experience

What Skills and Experience do you need to be a Night Team Member?

Our Night Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Night Team Members:

• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• A food safety qualification would be beneficial (desirable)
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
• Demonstration of our HEART values - they’re part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member