Seasonal Hostel Guest Services Host (Staff Accommodation)

Youth Hostels Association (England & Wales); Ashbourne CP; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

10 nights free hostel stays per year

Staff discount & cashback portal

Free YHA Membership

Employee Assistance Program

Job summary

YHA Ilam Hall in Ilam, Ashbourne seeks a Seasonal Hospitality Team Member to join a friendly hostel team. You’ll provide great guest service at reception, assist in food and beverage service, and help with housekeeping to ensure a welcoming environment.

The role offers flexible hours (15–42.5 per week) at £12.71 per hour, with staff accommodation available at £74.62 per week. This seasonal contract runs ASAP through December 2026.

Qualifications

• Experience of working face to face with customers.
• Experience of working in a team to achieve a goal.
• Excellent timekeeping with flexibility for shifts.
• Ability to handle varying workload pressures.
• Understanding of YHA HEART values.

Responsibilities

• Provide great customer service to guests and members.
• Assist on reception and provide hostel/local area information.
• Use systems for guest check-ins/outs and F&B service.
• Carry out housekeeping to keep areas clean and welcoming.
• Assist in food preparation and serving with warmth.

Skills

Customer service

Teamwork

Timekeeping

Pressure management

HEART values

Job description

YHA Ilam Hall in Ilam, Ashbourne seeks a Seasonal Hospitality Team Member to join a friendly hostel team. You’ll provide great guest service at reception, assist in food and beverage service, and help with housekeeping to ensure a welcoming environment.

The role offers flexible hours (15–42.5 per week) at £12.71 per hour, with staff accommodation available at £74.62 per week. This seasonal contract runs ASAP through December 2026.