Seasonal Front of House & Customer Experience Pro

ATG Entertainment Limited

Devon and Torbay

Sur place

GBP 12 000 - 17 000

Temps partiel

Il y a 7 jours

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Résumé du poste

ATG Entertainment Limited is seeking a Seasonal Customer Experience Team Member to join the Front of House, working evenings and weekends as part of the Customer Experience team. You will greet guests, answer queries, upsell food, beverages, merchandise and programmes, and help seats and seating arrangements during shows.

This fixed-term role runs until 02 January 2027, with preference for those available on multiple key dates around Christmas and New Year.

Qualifications

Understand the impact of the role on the customer experience and its importance to the company.
Have a great work ethic and care about quality.
Be observant and focussed on the customer.
Relate well to others.
Communicate effectively.
Be proactive, decisive and get things done.
Think creatively.
Have ambition and drive.
Have a flair for sales.

Responsabilités

Greet and engage with audience members, ensuring they feel welcomed and valued.
Answer audience queries with timely information and guidance.
Maintain up-to-date knowledge of venue shows, products and services to upsell as appropriate.
Proactively sell products including food, drinks, DAS, merchandise, programmes or packages.
Know and work to exceed sales targets.
Ensure accurate and safe handling of cash and stock per procedures.
Identify risks to health, safety or security and take appropriate action.
Collaborate with team members to complete tasks.
Identify and take ownership of tasks that need doing.