Front of House Star — Customer Experience

ATG Entertainment Limited; City of Edinburgh; On-site; GBP 12,000 - 17,000; Full time

Job summary

ATG Entertainment Limited is hiring a Customer Experience Team Member for the Edinburgh Playhouse during the festive season. The role involves welcoming customers, selling refreshments, merchandise and programmes, and guiding guests to their seats.

Evening and weekend availability is essential, with shifts around 6:00 pm to 9:30 pm and potential extra hours during busy periods. You will work within a proactive team, reporting to the Customer Experience Manager and supervisors, ensuring a safe

Responsibilities

• Greet and engage with audience members, ensuring they feel welcomed and valued.
• Answer audience queries and provide timely information and guidance.
• Maintain knowledge of venue, shows, products and upsell additional items.
• Proactively sell food, beverages, merchandise, programmes, and delivered at seat packages.
• Aim to exceed sales targets and handle cash and stock safely.
• Identify and act on health, safety and security risks as per policy.
• Collaborate with team to ensure tasks are completed.
• Identify tasks proactively and take responsibility for completing them.

Job description

ATG Entertainment Limited is hiring a Customer Experience Team Member for the Edinburgh Playhouse during the festive season. The role involves welcoming customers, selling refreshments, merchandise and programmes, and guiding guests to their seats.

Evening and weekend availability is essential, with shifts around 6:00 pm to 9:30 pm and potential extra hours during busy periods. You will work within a proactive team, reporting to the Customer Experience Manager and supervisors, ensuring a safe