Seasonal Front of House Associate — Customer Experience

ATG Entertainment; England; On-site; GBP 14,000 - 17,000; Part time

Job summary

ATG Entertainment is seeking a Seasonal Customer Experience Team Member to join the front-of-house team. You will greet customers, answer questions, and assist with ticketing, concessions, merchandise and seating.

The role requires evening and weekend availability and a minimum of 15 hours per week, with a fixed-term contract through early January 2027. You will work on-site at venues, collaborating with Security, Box Office, and Duty Managers to deliver outstanding customer experiences while

Qualifications

• Greet customers and provide helpful information.
• Support sales through product recommendations and services.
• Maintain positive customer experiences across all touchpoints.

Responsibilities

• Greet and engage audience members to ensure a welcoming atmosphere.
• Answer queries and provide timely information on venue shows and facilities.
• Promote products: food, beverages, merchandise and programmes.
• Handle cash and stock securely following procedures.
• Collaborate with team to complete all required tasks.

Skills

Customer service

Sales skills

Communication

Teamwork

Job description

ATG Entertainment is seeking a Seasonal Customer Experience Team Member to join the front-of-house team. You will greet customers, answer questions, and assist with ticketing, concessions, merchandise and seating.

The role requires evening and weekend availability and a minimum of 15 hours per week, with a fixed-term contract through early January 2027. You will work on-site at venues, collaborating with Security, Box Office, and Duty Managers to deliver outstanding customer experiences while