Seasonal F&B Associate — Flexible Hours

The QHotels Collection; Crewe; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free parking

Discounts across The QHotelsCollection

Training & professional qualifications

Learning & development opportunities

Employee Assistance Program – Hosp. A

Refer a friend scheme

Free health club membership

Job summary

The QHotels Collection is seeking friendly guest services staff for Crewe Hall Hotel & Spa. You will help ensure guest satisfaction and uphold brand standards across food and beverage outlets, while promoting pricing and promotions to guests.

Role requires strong customer service, good time management, and the ability to work under pressure. Training and development opportunities are offered, along with parking and staff discounts.

Qualifications

• Experience in hospitality or guest services preferred.
• Capable of delivering exceptional guest experiences.
• Good communication and interpersonal skills.
• Able to adapt to varying shifts and busy periods.
• Fluent in English (oral and written).

Responsibilities

• Assist guests in person, over the phone, and via messages.
• Provide information on facilities, promotions, and local attractions.
• Handle bookings, pricing, and upsell opportunities.
• Maintain high standards of cleanliness and presentation.

Skills

Guest services

Customer service

Time management

Organisational skills

Ability to work under pressure

Tools

POS systems

Job description

The QHotels Collection is seeking friendly guest services staff for Crewe Hall Hotel & Spa. You will help ensure guest satisfaction and uphold brand standards across food and beverage outlets, while promoting pricing and promotions to guests.

Role requires strong customer service, good time management, and the ability to work under pressure. Training and development opportunities are offered, along with parking and staff discounts.