Seasonal Customer Solutions Advisor – Gift Cards

Hemingways Marketing Services Ltd; Melmerby; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Hemingways Marketing Services Ltd is seeking a Seasonal Customer Solutions Advisor in Melmerby. The role covers multi-channel customer support, handling calls, emails, and live chat, and supporting promotional campaigns with a focus on first-class service.

Shift patterns include early, mid, or late slots across five days with a weekend requirement. Competitive hourly pay, with the employer Disability Confident status, and a start date mid-November.

Qualifications

• Essential skills: Strong IT skills.
• Essential skills: Customer facing background.

Responsibilities

• Handle customer enquiries via calls, emails and live chat.
• Respond with product information and promote campaigns.
• Prioritise issues and follow up requests from customers.
• Maintain high levels of service during peak periods.
• General office duties and health and safety responsibilities.

Skills

Strong IT skills

Customer facing background

Job description

Hemingways Marketing Services Ltd is seeking a Seasonal Customer Solutions Advisor in Melmerby. The role covers multi-channel customer support, handling calls, emails, and live chat, and supporting promotional campaigns with a focus on first-class service.

Shift patterns include early, mid, or late slots across five days with a weekend requirement. Competitive hourly pay, with the employer Disability Confident status, and a start date mid-November.