Seasonal Customer Advisor – Create Holiday Magic

Boots; Metropolitan Borough of Solihull; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Generous employee discount across Boot

Discounts at nationwide retailers

24/7 counselling and wellbeing support

Job summary

Boots is hiring a Seasonal Customer Advisor for the Christmas period. This in-store role involves helping customers find gifts, explaining offers, and ensuring a high-quality shopping experience during a busy time.

You will assist with deliveries, stock replenishment, and keeping the store tidy, all while enjoying a supportive team environment and extra discounts during the season. The role is temporary with potential longer-term opportunities depending on local availability.

Qualifications

• Customer-focused and enjoys helping customers have a great experience.
• Team player who supports others and contributes to team success.
• Comfortable balancing customer service with stock, fulfilment and shop floor tasks.
• Proactive attitude—sees what needs doing and takes ownership.
• Resilient—stays positive and focused during busy periods.
• Energy and stamina to keep high performance on long, active shifts.
• Confident using handheld devices, tills and self-checkouts.

Responsibilities

• Welcome customers, understand their needs and help them find the right products, gifts, services and offers.
• Create memorable customer experiences through friendly, personalised service.
• Help customers complete purchases using tills and self-checkouts.
• Replenish stock and keep shelves full.
• Support deliveries and help organise stock in the stockroom.
• Keep the store and shopping areas looking their best.
• Work across different areas of the store and support your team wherever help is needed.

Skills

Customer-focused

Team player

Operations ready

Proactive

Resilient

Energy and stamina

Tech confident

Job description

Boots is hiring a Seasonal Customer Advisor for the Christmas period. This in-store role involves helping customers find gifts, explaining offers, and ensuring a high-quality shopping experience during a busy time.

You will assist with deliveries, stock replenishment, and keeping the store tidy, all while enjoying a supportive team environment and extra discounts during the season. The role is temporary with potential longer-term opportunities depending on local availability.