Seasonal Client Host – Luxury Showroom Experience

Hamilton & Inches; Dunfermline; On-site; GBP 22,000 - 30,000; Full time

Job summary

Hamilton & Inches seeks a Client Host for a temporary November–December 2026 assignment to enhance the luxury showroom experience. You will greet guests, understand needs, and support the showroom team to deliver exceptional service and a memorable client journey.

The role requires excellent communication, a proactive mindset, and a passion for hospitality, with responsibilities spanning guest reception, brand representation, hospitality management, and showroom operations.

Qualifications

• Experience in luxury hospitality or retail.
• Flexible attitude and strong communication skills.
• Ability to work well under pressure and maintain exceptional customer service.
• Passion for delivering high-quality customer service.
• Meticulous attention to detail.
• Exceptional phone etiquette.
• Approachable, confident and courteous demeanor.
• Team-oriented, proactive and problem-solving mindset.

Responsibilities

• Welcome every customer into the Showroom with warmth and memorable service.
• Understand customer needs and proactively assist to exceed expectations.
• Represent the Hamilton & Inches brand image in all interactions.
• Assist the Showroom team with client experience and showroom operations.
• Manage incoming calls and communications politely and efficiently.
• Oversee client hospitality, including refreshments for customers and visitors.
• Maintain stock levels across sundries and general supplies.
• Coordinate with Security to ensure safe showroom conditions.
• Attend and assist with events as required.
• Maintain cleanliness standards in the showroom at all times.
• Uphold Health & Safety policies and procedures at all times.
• Maintain client confidentiality in all dealings.

Skills

Luxury hospitality

Retail experience

Strong communication

Under pressure

Outstanding customer service

Attention to detail

Phone etiquette

Teamwork

Proactive

Problem-solving

Job description

Hamilton & Inches seeks a Client Host for a temporary November–December 2026 assignment to enhance the luxury showroom experience. You will greet guests, understand needs, and support the showroom team to deliver exceptional service and a memorable client journey.

The role requires excellent communication, a proactive mindset, and a passion for hospitality, with responsibilities spanning guest reception, brand representation, hospitality management, and showroom operations.