Client Host - Christmas

Hamilton & Inches; City of Edinburgh; On-site; GBP 18,000 - 24,000; Part time

Job summary

Hamilton & Inches in Edinburgh seeks a Client Host on a temporary contract for November and December to support a premium showroom experience for Christmas 2026. You will be the first point of contact, greeting clients, understanding needs, and representing the brand with professionalism and warmth.

Responsibilities include welcoming guests, assisting the showroom team, managing calls, coordinating hospitality and refreshments, maintaining stock and cleanliness, and supporting events while

Qualifications

• Experience in luxury hospitality or retail.
• Flexible attitude and strong communication skills.
• Ability to work well under pressure and maintain exceptional customer service.
• An outstanding passion for delivery of customer service.
• Meticulous in approach to details.
• Exceptional phone etiquette.
• An approachable, confident, courteous manner and ability to provide a high standard of customer care.
• Work well within a team, be enthusiastic, proactive, take initiative and have a problem-solving mind-set.

Responsibilities

• Welcomes every customer into the Showroom with a warm and memorable greeting and farewell.
• Understands customer needs and proactively assists to ensure we go above and beyond.
• Represents the Hamilton & Inches brand image to suppliers and customers.
• Assists the Showroom team in all activities relating to the client experience and showroom operations.
• Manages incoming calls and communications to the Showroom politely and efficiently.
• Accounts for client hospitality, including the F&B offering, making refreshments for all customers and visitors.
• Maintains stock levels across sundries, including refreshments, stationery, and general supplies.
• Works alongside the Security team to ensure safe working conditions for the Showroom.
• Attends and assists with events as required.
• Maintains cleanliness standards in our Showroom at all times.
• Takes responsibility for a safe working environment in the workshop, ensuring Health and Safety policies are followed.
• Maintains client confidentiality at all times.

Skills

Luxury hospitality

Retail experience

Strong communication

Customer service

Teamwork

Problem-solving mindset

Job description

We are seeking a Client Host to join us on a temporary contract for November and December to support with delivering an unforgettable Christmas 2026 for our clients.

The Client Host at Hamilton & Inches holds a vital position in the heart of our Sales operations. Embodying thebrand in every customer interaction, the Host is the first point of contact in our customer journey. Responsible foranticipating and meeting our customer needs, the Client Host will proactively ensure that every Hamilton &Inches experience is exceptional.

This role is deserving of someone with excellent communication skills, a team player who can be an integral supportto our Showroom team to deliver results and who strives to provide exceptional service.

The Role

• Responsible for welcoming every customer into our Showroom and ensuring that they receive a warm and memorable welcome and farewell


• Understanding customer needs and proactively assisting to ensure that we go above and beyond


• Represent the brand image of Hamilton & Inches, ensuring a positive impact on all suppliers and customers


• To assist the Showroom team in all activities relating to the client experience and showroom operations


• Manage incoming calls and communication to the Showroom politely and efficiently


• Accountable for client hospitality, including the F&B offering, making refreshments for all customers and visitors


• Maintain and replenish stock levels across sundries, including customer refreshments, stationery, and general supplies


• Work alongside the Security team to ensure safe working conditions for the Showroom


• Attend and assist with events as required


• Maintain cleanliness standards in our Showroom at all times


• Take responsibility for a safe working environment in the workshop, ensuring all Health and Safety policies and procedures are adhered to


• Maintain client confidentiality at all times

The Candidate

• Experience in luxury hospitality or retail


• Flexible attitude and strong communication skills


• Ability to work well under pressure and maintain exceptional customer service at all times


• An outstanding passion for delivery of customer service


• Meticulous in approach to details


• Exceptional phone etiquette


• An approachable, confident, courteous manner and ability to provide a high standard of customer care


• Work well within a team, be enthusiastic, proactive, take initiative and have a problem-solving mind-set