Client Host - Christmas

Hamilton & Inches; Dunfermline; On-site; GBP 22,000 - 30,000; Full time

Job summary

Hamilton & Inches seeks a Client Host for a temporary November–December 2026 assignment to enhance the luxury showroom experience. You will greet guests, understand needs, and support the showroom team to deliver exceptional service and a memorable client journey.

The role requires excellent communication, a proactive mindset, and a passion for hospitality, with responsibilities spanning guest reception, brand representation, hospitality management, and showroom operations.

Qualifications

• Experience in luxury hospitality or retail.
• Flexible attitude and strong communication skills.
• Ability to work well under pressure and maintain exceptional customer service.
• Passion for delivering high-quality customer service.
• Meticulous attention to detail.
• Exceptional phone etiquette.
• Approachable, confident and courteous demeanor.
• Team-oriented, proactive and problem-solving mindset.

Responsibilities

• Welcome every customer into the Showroom with warmth and memorable service.
• Understand customer needs and proactively assist to exceed expectations.
• Represent the Hamilton & Inches brand image in all interactions.
• Assist the Showroom team with client experience and showroom operations.
• Manage incoming calls and communications politely and efficiently.
• Oversee client hospitality, including refreshments for customers and visitors.
• Maintain stock levels across sundries and general supplies.
• Coordinate with Security to ensure safe showroom conditions.
• Attend and assist with events as required.
• Maintain cleanliness standards in the showroom at all times.
• Uphold Health & Safety policies and procedures at all times.
• Maintain client confidentiality in all dealings.

Skills

Luxury hospitality

Retail experience

Strong communication

Under pressure

Outstanding customer service

Attention to detail

Phone etiquette

Teamwork

Proactive

Problem-solving

Job description

We are seeking a Client Host to join us on a temporary contract for November and December to support with delivering an unforgettable Christmas 2026 for our clients.

The Client Host at Hamilton & Inches holds a vital position in the heart of our Sales operations. Embodying thebrand in every customer interaction, the Host is the first point of contact in our customer journey. Responsible foranticipating and meeting our customer needs, the Client Host will proactively ensure that every Hamilton &Inches experience is exceptional.

This role is deserving of someone with excellent communication skills, a team player who can be an integral supportto our Showroom team to deliver results and who strives to provide exceptional service.

The Role

• Responsible for welcoming every customer into our Showroom and ensuring that they receive a warm and memorable welcome and farewell


• Understanding customer needs and proactively assisting to ensure that we go above and beyond


• Represent the brand image of Hamilton & Inches, ensuring a positive impact on all suppliers and customers


• To assist the Showroom team in all activities relating to the client experience and showroom operations


• Manage incoming calls and communication to the Showroom politely and efficiently


• Accountable for client hospitality, including the F&B offering, making refreshments for all customers and visitors


• Maintain and replenish stock levels across sundries, including customer refreshments, stationery, and general supplies


• Work alongside the Security team to ensure safe working conditions for the Showroom


• Attend and assist with events as required


• Maintain cleanliness standards in our Showroom at all times


• Take responsibility for a safe working environment in the workshop, ensuring all Health and Safety policies and procedures are adhered to


• Maintain client confidentiality at all times

The Candidate

• Experience in luxury hospitality or retail


• Flexible attitude and strong communication skills


• Ability to work well under pressure and maintain exceptional customer service at all times


• An outstanding passion for delivery of customer service


• Meticulous in approach to details


• Exceptional phone etiquette


• An approachable, confident, courteous manner and ability to provide a high standard of customer care


• Work well within a team, be enthusiastic, proactive, take initiative and have a problem-solving mind-set