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SER Limited; Leeds; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Bonus paid twice a year

23 days holiday plus bank holidays

Pension contributions

Job summary

SER Limited in Leeds is seeking an External Lighting Sales Support Administrator to join the sales team. You will handle order processing, customer service, and cross-department communications to keep the process running smoothly.

The role offers a £30,000-£35,000 salary, Monday to Friday hours, and a biannual bonus, with 23 days holiday plus bank holidays and pension contributions. The ideal candidate is highly organized, proficient in Microsoft Office, and able to multitask in a fast-paced

Qualifications

• Proven experience in administration or sales support.
• Professional and confident communicator via phone and email.
• Able to multitask and prioritise in a fast-paced environment.
• Experience with customer service and order processing.

Responsibilities

• Process orders from quotation to dispatch.
• Raise purchase orders, generate quotes/proforma invoices, and manage dispatch instructions.
• Answer phones and communicate professionally with customers and suppliers.
• Welcome visitors, sign them in, provide refreshments, and inform relevant staff of arrivals.
• Coordinate credits, returns, stock transfers, new part codes, and manufacturing orders.
• Manage daily drop-ship orders across Leeds and High Wycombe offices.
• Verify accuracy of Northern sales orders for forecasting and stock allocation.
• Assist Accounts with setting up new customer accounts, credit checks, and payment links.
• Process finance orders from initial enquiry through to invoicing.
• Maintain rigging certification records and ensure prompt distribution to customers.
• Monitor multiple shared inboxes and action requests promptly.
• Provide cover for the New Stock Items department, including product setups and updates.
• Fulfil Fire Warden duties including supporting building evacuations.

Skills

Administration experience

Customer communication

Multitasking

Tools

Microsoft Office

Job description

Job Title: External Lighting Sales Support Administrator
Location: Leeds
Salary: £30,000 - £35,000
Working Hours: Monday to Friday, 8:30am – 5:30pm

Bonuses, 23 days annual leave plus bank holidays, pension

About the Role:

Providing essential sales administration support to the sales team, assisting with order processing, customer service and managing communication across multiple departments.

Key Responsibilities:

• Support Northern sales teams by processing and checking paperwork from quotation to dispatch
• Raise purchase orders, generate quotes/proforma invoices, and manage dispatch instructions
• Answer phones and communicate professionally with customers and suppliers
• Welcome visitors, sign them in, provide refreshments, and inform relevant staff of arrivals
• Coordinate credits, returns, stock transfers, new part codes, and manufacturing orders
• Manage daily drop-ship orders across both Leeds and High Wycombe offices
• Verify accuracy of Northern sales orders for forecasting and stock allocation
• Assist Accounts with setting up new customer accounts, credit checks, and payment links
• Process finance orders from initial enquiry through to invoicing
• Maintain rigging certification records and ensure prompt distribution to customers
• Monitor multiple shared inboxes and action requests promptly
• Provide cover for the New Stock Items department, including product setups and updates
• Fulfil Fire Warden duties including supporting building evacuations

Qualifications and Skills Required:

• Proven experience in administration or sales support - Experience within a sales administrator or sales coordinator role would be beneficial
• Keen interest in the events industry or event technology
• Highly organised with excellent attention to detail
• Professional and confident communicator via phone and email
• Able to multitask and prioritise in a fast-paced environment
• Comfortable working with various internal systems and Microsoft Office
• Full right to work in the UK

Package:

• £30K - £35K salary
• Bonus paid twice a year
• 23 days holiday plus bank holidays
• Pension contributions