Sales Support Administrator

Ultra LEDs; Stretford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company pension

Monthly staff events

Enhanced maternity leave

2-week sabbatical after 5 years

Free on-site parking

Excellent transport links

Job summary

Ultra LEDs is seeking a Sales Support Administrator to join our dynamic sales team in Stretford, England. This role is ideal for someone who is organised and proactive, helping to ensure a seamless experience for customers while assisting in daily sales activities.

Your responsibilities will include supporting account managers, managing customer enquiries, and preparing quotations. Strong communication skills and proficiency in Excel are required, along with at least 1 year of customer-facing experience. This position offers excellent benefits and a supportive team culture.

Qualifications

• Minimum 1 year’s experience in a customer-facing or administrative role.
• Excellent communication skills and ability to build rapport with customers.
• Confident using Excel and working with data.

Responsibilities

• Support the sales team with day-to-day activities and maintain accurate systems and records.
• Prepare and send customer quotations in a timely manner.
• Respond to customer enquiries via phone, Freshdesk and social media channels.

Skills

Customer-facing experience

Organisational skills

Communication skills

Excel proficiency

Problem-solving

Tools

Freshdesk

Job description

Overview

We’re looking for a Sales Support Administrator to join our fast-paced and growing sales team at UltraLEDs.

If you’re organised, proactive and enjoy working in a collaborative environment, this is a great opportunity to build a long-term career in sales within a dynamic and ambitious business.

You’ll play a key role in supporting our sales function, ensuring a seamless customer experience and helping the team operate efficiently day-to-day.

The Role

As a Sales Support Administrator, you’ll work closely with our Account Managers and wider teams to support customer enquiries, manage quotations and keep our internal processes running smoothly.

This is a varied, hands‑on role suited to someone who enjoys problem‑solving, working with people and being at the heart of a busy commercial environment.

Key Responsibilities

• Support the sales team with day-to-day activities and maintain accurate systems and records
• Prepare and send customer quotations in a timely manner
• Respond to customer enquiries via phone, Freshdesk and social media channels
• Assist customers at our Click & Collect counter, ensuring a smooth and efficient experience
• Liaise with internal departments to resolve issues and share customer feedback
• Collect and analyse data to support sales performance and business decisions
• Develop strong product knowledge to support the sales process

About You

• Minimum 1 year’s experience in a customer‑facing or administrative role
• Highly organised with strong attention to detail
• Excellent communication skills and ability to build rapport with customers
• Confident using Excel and working with data
• Able to prioritise and manage workload in a fast‑paced environment
• Proactive, hands‑on and willing to take ownership
• Experience using Freshdesk or similar systems is beneficial but not essential

About UltraLEDs

At UltraLEDs, we supply high-quality LED lighting solutions used by some of the world’s most recognisable brands and projects — from Love Island and Erasure’s world tour to DC10 Ibiza, Wembley Stadium, Next, Mulberry and BMW.

We’re a fast‑growing, ambitious business with a strong team culture built around collaboration, energy and getting things done.

What You’ll Get

• 25 days holiday + bank holidays
• Company pension
• Monthly staff events
• Enhanced maternity leave
• 2-week sabbatical after 5 years
• Free on‑site parking
• Excellent transport links (8-minute walk from tram)
• Modern office with kitchen and shower facilities