Sea Logistics Operational Care Specialist

Kuehne Nagel; Birmingham; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Pension plan

Route 2 Rewards program

Wellbeing center

Employee Assistance Programme

24/7 GP access

Job summary

Kuehne+Nagel in the UK is seeking a Sea Logistics Supplier Invoice Disputes specialist to resolve invoice queries and disputes, ensuring smooth processing and timely responses.

You'll collaborate with the Belgrade team for automated processing and liaise with suppliers via Teams, telephone or email, maintaining reports and contributing to KPI targets while upholding QSHE policies.

Qualifications

• Good IT literacy and Excel experience.
• Experience in maintaining employee relations and customer/trading relations.
• Sea logistics experience preferred but not required.

Responsibilities

• Identify invoice query/dispute and update relevant systems.
• Contact suppliers via Teams, ticket system, telephone or email with disputes.
• Update reports and KPIs; highlight areas of improvement and escalate as needed.
• Build relationships with branch teams and suppliers; perform other duties as needed.
• Adhere to QSHE policies and procedures; prepare and issue daily reports.

Skills

IT literacy

Excel

Teamwork

Customer focus

Financial understanding

Tools

Teams

Ticket System

Reporting tools

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will be a key member of the Sea Logistics Supplier Invoice Disputes team. Approximately 75% of invoices are automatically passed or processed by our Belgrade team. The holder of this role will be responsible for the remaining 25%. These invoices will either be an operational query, a trade rate query or a supplier dispute or even a combination of any of these. This role is responsible for resolving any query/dispute in order for the invoice to be processed.

How you create impact

• Identify the query/dispute of invoices and update relevant systems.
• Contact the relevant suppliers via Teams, Ticket System, telephone or email with disputes in line with the required format/query template
• Update regularly and maintain reports in line with role requirements and relevant KPI’s
• Highlight areas of improvement and escape any issue to line manager
• Build good working relationship with branch operational teams and their suppliers
• Performing any other duties agreed with your manager as and when necessary
• Understand and adhere to national and local QSHE policies & procedures
• Prepare and issue daily reports to the relevant teams.

What we would like you to bring

• Good level of IT literacy, especially regarding Microsoft Excel (If/lookups/etc)
• Experience in maintaining employee relations and customer/trading relations.
• Sea logistics experience would be preferred but is not necessary
• Team working and customer focused attitude
• Sound financial understanding and commercial awareness.

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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