Road Logistics Cross Border Specialist

Kuehne Nagel; Kegworth; On-site; GBP 29,000 - 38,000; Full time

Benefits offered by this job

Pension plan

Route 2 Rewards scheme

Employee assistance program

Job summary

Kuehne+Nagel is seeking a proactive operations professional to support the day-to-day management of the Amazon account. You will help ensure accurate order processing, on-time deliveries, and seamless communication with customers, transport providers and internal teams.

Join a dynamic freight forwarding environment where you’ll resolve issues quickly, contribute to service improvements, and help maintain high customer satisfaction and operational performance.

Qualifications

• Ability to prioritise workload and work effectively under pressure.
• Strong problem-solving and decision-making capabilities.
• Excellent communication and stakeholder management skills.
• High level of accuracy and strong attention to detail.
• Competent in Microsoft Office, particularly Excel.

Responsibilities

• Process customer orders accurately and efficiently, ensuring all collection and delivery requirements are met.
• Liaise with transport providers, warehouses, customers, and internal departments to resolve operational issues promptly.
• Respond to customer and operational escalations within one hour and manage through to resolution.
• Support team members by providing holiday and sickness cover across operational functions.
• Communicate delays, service failures, and exceptions in a timely and professional manner.
• Support the Service Manager with operational challenges, customer queries, and service improvement initiatives.
• Support cost control measures while maintaining agreed customer service standards.
• Ensure operational decisions consider both customer satisfaction and commercial impact.

Skills

Prioritisation under pressure

Problem solving

Communication

Attention to detail

Excel

Stakeholder management

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will support the successful day-to-day operation of the Amazon account, ensuring customer expectations, service levels, and operational KPIs are consistently achieved. The role is responsible for managing transport activities, resolving operational issues, supporting team performance, and maintaining excellent communication with customers, partners, and internal stakeholders

How you create impact

• Process customer orders accurately and efficiently, ensuring all collection and delivery requirements are met.
• Liaise with transport providers, warehouses, customers, and internal departments to resolve operational issues promptly.
• Respond to customer and operational escalations within one hour and ensure issues are managed through to resolution.
• Support team members by providing holiday and sickness cover across operational functions.
• Communicate delays, service failures, and exceptions in a timely and professional manner.
• Support the Service Manager with operational challenges, customer queries, and service improvement initiatives.
• Support cost control measures while maintaining agreed customer service standards.
• Ensure operational decisions consider both customer satisfaction and commercial impact

What we would like you to bring

• Ability to prioritise workload and work effectively under pressure.
• Strong problem-solving and decision-making capabilities.
• Excellent communication and stakeholder management skills.
• High level of accuracy and strong attention to detail.
• Competent in Microsoft Office, particularly Excel.

What's in it for you

• You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center.
• We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling.

All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.