SDEC Receptionist

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 21,000 - 26,000; Full time

Job summary

The Emergency Department Receptionist role within the Emergency Care Directorate’s Administration Team at Ysbyty Glan Clwyd requires a Welsh-speaking candidate. The post emphasises flexibility, confidentiality, and a positive approach to duties, with full training provided if WPAS/IFIT/Emis Health experience is not yet in place.

Applicants should have office experience, good organisational skills, and excellent communication abilities to work as part of a multi-disciplinary team within North

Qualifications

• Up to GCSE standard for Maths and English or equivalent experience.
• Experience of office and administration.
• Experience of setting up and using filing/IT systems.
• Familiar with WPAS, IFIT, Welsh Clinical Portal and Emis Health.

Responsibilities

• Provide an efficient front-line reception service for the Same Day Emergency Care Unit within the Emergency Quadrant.
• Deliver high standard customer care to patients, relatives and carers as part of a multi-disciplinary team.
• Maintain strict confidentiality and handle sensitive patient information with discretion.
• Assist with general admin tasks and diary/appointment coordination as required.

Skills

Office administration

IT literate

Communication skills

Team player

Discretion & confidentiality

Welsh speaking

Education

GCSE Maths & English

Tools

WPAS

IFIT

Welsh Clinical Portal

Emis Health

Job description

Job Overview

The ability to speak Welsh is essential for this post

An exciting opportunity has arisen to recruit an Emergency Department Receptionist to join the Emergency Care Directorate’s Administration Team at Ysbyty Glan Clwyd.

As a part of this very busy team, the successful applicant is expected to be very flexible, have a pleasant personality and a positive approach to their work.

Applicants must also have a good standard of education, be adaptable and have good organisational skills.

This individual will require excellent communication skills and the ability to deal with sensitive matters and highly confidential patient information.

Previous receptionist/administrative experience and knowledge of the Welsh Patient Administration System (WPAS) and Symphony is desirable but not essential as full training will be provided.

Overtime is available.

Main duties of the job

• The SDEC receptionist is responsible for providing an efficient front-line service to the Same Day Emergency Care Unit within the Emergency Quadrant. You are expected to deliver a high standard of customer care to a wide range of client groups including, patients, relatives and their carers whilst working as part of a multi-disciplinary team.

By the nature of the duties the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients.

The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person specification

Qualifications

Essential criteria

• Up to GCSE standard for Maths and English or equivalent experience

Desirable criteria

• ECDL

Experience

Essential criteria

• Experience of office and administration
• Experience of setting up and using filing/IT systems
• Familiar with WPAS, IFIT, Welsh Clinical Portal and Emis Health

Desirable criteria

• Previous NHS experience
• Experience in managing clinic diaries/appointment schedules

Skills

Essential criteria

• Awareness of willingness to be involved in implementing change
• IT Computer Literate
• Effective communication skills

Desirable criteria

• Ability to speak Welsh (Level 3)
• Familiarity with GDPR regulations

Other

Essential criteria

• Team Player
• Work on own initiative

Desirable criteria

• Ability to motivate others
• Ability to organise work within the department