Clerical Officer/ Receptionist

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 20,000 - 23,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales is seeking a Clerical Officer/Receptionist for the Sexual Health Service on a fixed-term/secondment basis to 31 March 2027. The role involves acting as the first point of contact for patients and colleagues, managing front desk and back-office tasks, and ensuring a smooth patient journey.

Welsh language skills are essential for this post; you may be required to work across Flintshire and Wrexham sites.

Qualifications

• Welsh language ability and customer-facing communication skills are essential.
• GCSE English and Maths or equivalent are required.
• IT or word processing qualification (e.g., RSA 2) or equivalent experience is expected.
• Experience using computer systems and general office software is advantageous.

Responsibilities

• Serve as first point of contact for patients and colleagues at the reception.
• Assist with front desk and back-office duties to support a smooth patient journey.
• Provide accurate data entry and maintain confidentiality in a busy clinic environment.

Skills

Welsh language ability

Customer service

IT skills

Multitasking

Education

GCSE English

GCSE Maths

IT qualification (RSA 2 or equivalent)

Tools

GP IT system

Reception software

Job description

Job Overview

This post is fixed term/secondment for 8 months until 31.03.27 due to maternity cover.

I f you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

An exciting opportunity has arisen to become part of a team as a Clerical Officer / Receptionist in the Sexual Health Service.

The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients who are visiting / calling the clinic, as well as colleagues and all service users.

The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible. A daily rotation of front desk and back office duties gives variation to the role and therefore superb communications and ample computer literacy skills are valuable.

In addition, flexibility is essential, as the post holder may at times be required to work within different departments/sites across the Flintshire & Wrexham areas to meet the demands of the service.

Welsh Language Skills Are Essential For This Post.

Main duties of the job

The successful candidate will be highly organised, dedicated to customer care and motivated to deliver a high quality service. There will be a need to work on ones own initiative but also as part of a team.

The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible.

A flexible approach to this post is essential, as well as superb communications and ample computer skills. The post holder may at times be required to work within different departments/sites to meet the demands of the service.

The ability to speak Welsh is essential for this post.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person specification

Qualifications

Essential criteria

• Educated in English and Maths to GCSE or equivalent standard
• IT or word processing qualification (e.g. RSA 2 or equivalent experience)

Desirable criteria

• ECDL
• NVQ Level 1 or equivalent in customer service

Experience

Essential criteria

• Experience of using a computer system (e.g. GP clinical IT system)
• Previous experience of working in a reception/office environment
• Experience of working with the general public

Skills

Essential criteria

• Ability to input information onto a computer system with accuracy
• Ability to work in a busy environment, and deal with a number of different tasks simultaneously
• Ability to communicate tactfully with patients
• Ability to resolve issues ‘on the spot’ using own judgement
• Ability to multitask in a busy office environment

Knowledge

Essential Criteria

• An understanding of confidentiality involved with post
• Knowledge of a range of work procedures and practices

Personal Qualities

Essential Criteria

• Well motivated
• Ability to work as part of an integrated multi-skilled team member without direct supervision
• Ability to determine own work load priorities
• Flexible approach to work
• Welsh is essential