Clerical Officer / Receptionist

Betsi Cadwaladr University Health Board; Chirk; On-site; GBP 18,000 - 23,000; Full time

Job summary

Betsi Cadwaladr University Health Board (North Wales) is seeking a Clerical Officer / Receptionist for a Community Hospital in Chirk. The role involves front desk duties, assisting patients and staff, and ensuring smooth patient journeys within a multidisciplinary team.

The ideal candidate will have Welsh language skills, a good command of IT, and experience in reception or office environments. Flexibility to work across sites in Flintshire & Wrexham is required.

Qualifications

• GCSE English at grade C or above (or equivalent)
• IT or word processing qualification (e.g. RSA 2 or equivalent)
• Experience using a computer system (e.g. GP clinical IT system)
• Experience working in a reception/office environment
• Experience working with the general public

Responsibilities

• Operate front desk and back-office tasks with a helpful, pleasant manner
• Assist patients visiting or calling the hospital and support colleagues
• Be flexible to work across different departments/sites in Flintshire & Wrexham areas
• Maintain high standards of customer care and confidentiality

Skills

Welsh language proficiency

Customer service

Communication

Multitasking

IT literacy

Education

GCSE English C or above

IT or word processing qualification

Tools

GP clinical IT system

Job description

Job Overview

An exciting opportunity has arisen to become part of a team as a Clerical Officer / Receptionist in the charming Community Hospital based in the town of Chirk.

The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients visiting / calling the Hospital, as well as colleagues and all service users.

The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible. A daily rotation of front desk and back office duties gives variation to the role and therefore superb communications and ample computer literacy skills are valuable.

In addition, flexibility is essential, as the post holder may at times be required to work within different departments/sites across the Flintshire & Wrexham areas to meet the demands of the service.

Welsh Language Skills Are Essential For This Post.

Main duties of the job

The successful candidate will be highly organised, dedicated to customer care and motivated to deliver a high quality service. There will be a need to work on ones own initiative but also as part of a team.

The post holder must have a helpful and pleasant manner with an enthusiasm to do their upmost in achieving a patient’s expectations and requirements, making their clinical journey run as smooth as possible.

A flexible approach to this post is essential, as well as superb communications and ample computer skills. The post holder may at times be required to work within different departments/sites to meet the demands of the service.

The ability to speak Welsh is essential for this post.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• GCSE grade C or above (or equivalent) in English language or equivalent level of experience
• IT or word processing qualification (e.g. RSA 2 or equivalent experience)

Desirable criteria

• ECDL
• NVQ Level 1 or equivalent in customer service

Experience

Essential criteria

• Experience of using a computer system (e.g. GP clinical IT system)
• Previous experience of working in a reception/office environment
• Experience of working with the general public

Skills

Essential criteria

• Ability to input information onto a computer system with accuracy
• Ability to work in a busy environment, and deal with a number of different tasks simultaneously
• Ability to communicate tactfully with patients
• Ability to resolve issues ‘on the spot’ using own judgement
• Ability to multitask in a busy office environment

Knowledge

Essential Criteria

• An understanding of confidentiality involved with post
• Knowledge of a range of work procedures and practices

Personal Qualities

Essential Criteria

• Well motivated
• Ability to work as part of an integrated multi-skilled team member without direct supervision
• Ability to determine own work load priorities
• Flexible approach to work
• Welsh is essential