Office Clerk

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 20,000 - 23,000; Full time

Job summary

Betsi Cadwaladr University Health Board (North Wales) is seeking an Administrative Officer to provide a professional, efficient booking service for the Department. You will obtain case notes, organise clinic letters and support the team to meet local and national Access targets.

You should have office experience, be able to communicate clearly, respect patient confidentiality, and be able to work under pressure in a busy environment. Welsh language ability is desirable.

Qualifications

• Good general education and NVQ 2 or equivalent.
• Experience in an office role with customer service.
• Knowledge of Data Protection Act.
• Awareness of patient confidentiality.
• Familiarity with WPAS/hospital admin systems is desirable.
• Experience with hospital records or clerical tasks is beneficial.

Responsibilities

• Obtain case notes for the Department from various locations on Glan Clwyd’s site.
• Organise clinic letters and distribute them to relevant GP surgeries.
• Provide a patient-focused booking service aligned with local and national Access targets.
• Support team members to deliver the Access targets and maintain service quality.

Skills

Communication skills

Computer literacy

Prioritisation

VDU use

Telephone skills

Organisational skills

Teamwork

Calm under pressure

Language barriers

Initiative

Education

General education

NVQ 2 or equivalent

Tools

WPAS

RADIS

TPATH

PAS

Microsoft Office

Job description

Job Overview

Working in a highly pressurised environment to provide a professional, efficient and effective administrative service for the Department. Using initiative in sometimes complex situations to ensure that patients are booked in line with local and national Access targets. Work as part of a team, supporting other team members to deliver the Access targets and a patient focused booking service.

Main duties of the job

• To obtain case notes for the Department on a timely basis from various locations on Glan Clwyd’s site, including the Medical Record’s Department.
• Organise clinic letters and distribute them to relevant GP surgeries.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• Good standard of general education
• NVQ 2 or equivalent

Desirable criteria

• Knowledge of WPAS/ Hospital administration systems

Experience

Essential criteria

• Experience within an office environment involving customer service
• Knowledge of Data Protection Act
• Awareness of Patient Confidentiality

Desirable criteria

• Ability to use a variety of computer databases.RADIS, TPATH, PAS and Microsoft office packages
• Previous medical records or hospital based clerical experience

Skills

Essential criteria

• Proven communication skills
• Computer Literate
• Able to meet tight deadlines and able to prioritise workload
• Frequent and prolonged use of VDU's
• Frequent and prolonged use of telephones
• Excellent communication and organisational skills, with the ability to demonstrate initiative in response to demands of the workload

Knowledge

Essential Criteria

• Awareness of local/National Waiting List Management Policy and knowledge of Waiting times
• Understanding of the reporting structure in terms of supervision

Desirable criteria

• Understanding the aims and objectives of the Modernisation Agenda

Personal Qualities

Essential Criteria

• Ability to work as part of a multi-disciplinary team
• Excellent communication skills (written, verbal and telephone)
• Ability to remain calm when patients are aggressive and abusive
• Ability to overcome language and communication barriers
• Ability to work well in a highly pressurised target driven environment
• Ability to prioritise own work load, self motivated, diplomatic, calm and positive