Clerical Officer/Receptionist

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 12,000 - 18,000; Part time

Job summary

The Royal Alexandra Hospital, part of Betsi Cadwaladr University Health Board, is seeking a clerical officer to deliver efficient administrative and reception services for the Out Patient Department. The role involves acting as the first point of contact for telephone enquiries and supporting the hospital’s administrative teams.

Welsh speaking is essential for this post; the position is 22.5 hours with a flexible start remaining on Tuesday/Thursday as needed, supporting a busy clinical

Qualifications

• GCSE English and Maths at least, or equivalent experience.
• IT or word processing qualification (e.g. RSA 2).
• Experience using a computer system such as GP IT systems.
• Reception/office experience and experience with the general public.
• Welsh speaker essential.

Responsibilities

• Provide clerical and reception support to the Out Patient Department.
• Be first point of contact for telephone enquiries and direct patients.
• Assist with a range of administrative duties to support clinical staff.
• Facilitate effective communication between patients and healthcare teams.

Skills

Multitasking

Tactful communication

Problem solving

Education

GCSE English

GCSE Maths

IT qualification

Tools

GP clinical IT system

Job description

Job Overview

The ability to speak Welsh is essential for this post. An exciting opportunity has arisen for clerical officer to join the team at Royal Alexandra Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to the Out Patient Department in the Royal Alexandra Hospital. The post holder will first point of contact for telephone communication. The post holder will work within the Royal Alexandra Hospital administrative teams alongside the Site Administrator to provide a seamless administrative service to the Community Hospital. This post is 22.5 hours, Monday to Wednesday but, initially could be Tuesday to Thursday.

Main duties of the job

• Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team
• Facilitate effective communication between patients, members of staff secondary care and other associated healthcare and wellbeing agencies

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and “Proud to Lead” competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person specification

Qualifications

Essential criteria

• Able to demonstrate English and Maths to GCSE or equivalent experience
• IT or word processing qualification (e.g. RSA 2 or equivalent experience)

Desirable criteria

• ECDL
• NVQ Level 1 or equivalent in customer service

Experience

Essential criteria

• Experience of using a computer system (e.g. GP clinical IT system)
• Previous experience of working in a reception/office environment
• Experience of working with the general public

Skills

Essential criteria

• Ability to work in a busy environment, and deal with a number of different tasks simultaneously
• Ability to communicate tactfully with patients
• Ability to resolve issues ‘on the spot’ using own judgement

Knowledge

Essential Criteria

• An understanding of confidentiality involved with post

Personal Qualities

Essential Criteria

• Ability to work as part of an integrated multi-skilled team member without direct supervision
• Ability to determine own work load priorities

Other Relevant Requirements

Essential criteria

• Welsh Speaker