School MIS Success Manager

Bromcom Computers Plc; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Bromcom Computers Plc, a leading MIS provider for schools and academies, is seeking a Customer Success Manager. You will support go-live customers, tailor configurations, build reports and share best practices to maximise product value.

With a focus on schools and MATs in the UK, the role invites proactive advisory work, health checks, and travel to customer sites as required. The ideal candidate communicates clearly, learns quickly, and thrives in a dynamic EdTech environment.

Qualifications

• Experience with Bromcom MIS systems.
• Excellent communication and presentation skills.
• Ability to learn and adapt as software changes.
• Self-organised and a self-starter.
• Excellent people skills.

Responsibilities

• Act as a Customer Success Manager for schools that go live, providing setup, configuration, report building and best practice.
• Offer ongoing advisory services to large MAT or LA customers on system usage.
• Be a knowledge resource for customers.
• Manage your own calendar to prioritise activities.
• Provide expertise and support where needed.
• Conduct health checks and proactive investigations on customer sites.
• Travel to customer sites as needed.
• Collaborate with Bromcom teams to promote software enhancements and engagement.

Skills

Bromcom MIS Systems exposure

Excellent communication and presentat

Ability to learn and adapt as software

Self-organised and a self-starter

Excellent people skills

Job description

Bromcom Computers Plc, a leading MIS provider for schools and academies, is seeking a Customer Success Manager. You will support go-live customers, tailor configurations, build reports and share best practices to maximise product value.

With a focus on schools and MATs in the UK, the role invites proactive advisory work, health checks, and travel to customer sites as required. The ideal candidate communicates clearly, learns quickly, and thrives in a dynamic EdTech environment.