Customer Success Manager - MIS Systems

Bromcom Computers Plc; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Bromcom Computers Plc, a leading MIS provider for schools and academies, is seeking a Customer Success Manager. You will support go-live customers, tailor configurations, build reports and share best practices to maximise product value.

With a focus on schools and MATs in the UK, the role invites proactive advisory work, health checks, and travel to customer sites as required. The ideal candidate communicates clearly, learns quickly, and thrives in a dynamic EdTech environment.

Qualifications

• Experience with Bromcom MIS systems.
• Excellent communication and presentation skills.
• Ability to learn and adapt as software changes.
• Self-organised and a self-starter.
• Excellent people skills.

Responsibilities

• Act as a Customer Success Manager for schools that go live, providing setup, configuration, report building and best practice.
• Offer ongoing advisory services to large MAT or LA customers on system usage.
• Be a knowledge resource for customers.
• Manage your own calendar to prioritise activities.
• Provide expertise and support where needed.
• Conduct health checks and proactive investigations on customer sites.
• Travel to customer sites as needed.
• Collaborate with Bromcom teams to promote software enhancements and engagement.

Skills

Bromcom MIS Systems exposure

Excellent communication and presentat

Ability to learn and adapt as software

Self-organised and a self-starter

Excellent people skills

Job description

An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs.

We are looking for individuals with experience of using school MIS systems, for example, exams officers, timetablers or school data managers who are seeking a career change.

It is important that candidates are high motivated, positive and willing to learn and adapt as the software changes and improves.

Job Functions

• Act as a Customer Success Manager for schools that go live – applying your knowledge of the Bromcom product to online and onsite support for new users; covering items such as set up and configuration, report building, general setup and best practice
• On an ongoing basis, provide an enhanced advice and consultancy service to large MAT or LA customers on how to best use Bromcom
• Act as a point of knowledge for your customers
• Manage your own calendar to ensure that your time is spent where needed
• Provide experience, knowledge and support where needed
• Conduct health checks and other proactive investigations on your sites
• The role does involve some travel, depending on where the customers are. This would be discussed as part of the recruitment
• Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement

Required skills / experience:

• Bromcom MIS Systems exposure
• Excellent communication and presentation skills
• Ability to learn and adapt as software changes
• Self-organised and a self-starter
• Excellent people skills

Desired Experience:

• Working in or with schools, for example in a data manager, timetabling, or technical support / training capacity.
• Used to keeping up to date on developments in the UK Edtech space e.g. AI, DfE and other statutory changes.

Bromcom is an equal opportunities employer